I did construction and the wire got cut and need it reinstalled

GetHuman-dovyb's customer service issue with Optimum from June 2018

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Help with my Optimum issue
Before contacting them, items GetHuman-dovyb may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
GetHuman-dovyb's next move: have a Optimum rep call.
Always use the GetHuman Phone tocall Optimum. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue and preferred resolution, in GetHuman-dovyb's own words:
The problem I ran into: I did construction and the wire got cut and need it reinstalled
I trust that Optimum will make this right and come up with a resolution that is fair.
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Optimum

Customer service issue
Reported by GetHuman-dovyb
Jun 6th, 2018 - 12d ago
I have an issue with Optimum too
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Seen by 2 customers so far
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Timeline
GetHuman-dovyb started working on this issue
Jun 6th 4:14pm