Fees for services not rendered

GetHuman742500's customer service issue with Optimum from June 2018

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Help with my Optimum issue
Before contacting them, items GetHuman742500 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
GetHuman742500's next move: have a Optimum rep call.
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The issue and preferred resolution, in GetHuman742500's own words:
The problem I ran into: Fees for services not rendered
I trust that Optimum will make this right and come up with a resolution that is fair.
Help with my Optimum issue
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Optimum

Customer service issue
Reported by GetHuman742500
Jun 2nd, 2018 - 20d ago
I have an issue with Optimum too
Not resolved
Seen by 1 customer so far
Similar issue to 579 others
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Timeline
GetHuman742500 started working on this issue
Jun 2nd 3:39pm