Inability to connect to the internet. Fourth consecutive night without service. Outgoin...

GetHuman741380's customer service issue with Optimum from June 2018

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The issue and preferred resolution, in GetHuman741380's own words:
Inability to connect to the internet. Fourth consecutive night without service. Outgoing hold message each night repeats “Due to unusually high call volume,” repeats endlessly. After four consecutive nights, the call volume doesn't seem so unusual.
I trust that Optimum will make this right and come up with a resolution that is fair.
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Optimum

Customer service issue
Reported by GetHuman741380
Jun 2nd, 2018 - 3 mons ago
I have an issue with Optimum too
Not resolved
Seen by 3 customers so far
Similar issue to 50 others
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Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman741380 started working on this issue
Jun 2nd 3:23am