My internet is not connected despite the fact that my bill is fully paid and up to date...

GetHuman741242's customer service issue with Optimum from June 2018

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Help with my Optimum issue
Before contacting them, items GetHuman741242 may need:
Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
GetHuman741242's next move: have a Optimum rep call.
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The issue and preferred resolution, in GetHuman741242's own words:
My internet is not connected despite the fact that my bill is fully paid and up to date. I cannot get Netflix and when I called them they said the fault was with my provider. This has been an extremely frustrating experience. I have been trying to reconnect for days.
I trust that Optimum will make this right and come up with a resolution that is fair.
Help with my Optimum issue
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Optimum

Customer service issue
Reported by GetHuman741242
Jun 2nd, 2018 - 21d ago
I have an issue with Optimum too
Not resolved
Seen by 3 customers so far
Similar issue to 325 others
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Timeline
GetHuman741242 started working on this issue
Jun 2nd 2:16am