altice one box is not showing on the tv and i unplugged and rebooted

GetHuman636576's customer service issue with Optimum from April 2018

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Help with my Optimum issue
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Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
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The issue and preferred resolution, in GetHuman636576's own words:
The problem I ran into: altice one box is not showing on the tv and i unplugged and rebooted
I trust that Optimum will make this right and come up with a resolution that is fair.
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Optimum

Customer service issue
Reported by GetHuman636576
Apr 28th, 2018 - 3 mons ago
I have an issue with Optimum too
Not resolved
Seen by 6 customers so far
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Timeline
GetHuman636576 started working on this issue
Apr 28th 2:16am