Cable box is off wi fi light is off shuts down after while box out last night

GetHuman632442's customer service issue with Optimum from April 2018

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Help with my Optimum issue
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Account holder name, Billing address, Phone number on account, PIN/Password, and Last 4 of SSN
GetHuman632442's next move: have a Optimum rep call.
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The issue and preferred resolution, in GetHuman632442's own words:
The problem I ran into: Cable box is off wi fi light is off shuts down after while box out last night
I trust that Optimum will make this right and come up with a resolution that is fair.
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Optimum

Customer service issue
Reported by GetHuman632442
Apr 26th, 2018 - 3 mons ago
I have an issue with Optimum too
Not resolved
Seen by 1 customer so far
Similar issue to 1145 others
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Timeline
GetHuman632442 started working on this issue
Apr 26th 9:00pm