It won't turn on but the red light is still on - Turn on the cable box - I can't watch...

GetHuman626663's customer service issue with Optimum from April 2018

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The issue and preferred resolution, in GetHuman626663's own words:
Turn on the cable box ... It won't turn on but the red light is still on
I can't watch TV without it
For you to call me immediately
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Optimum

Customer service issue
Reported by GetHuman626663
Apr 25th, 2018 - 3 mons ago
I have an issue with Optimum too
Not resolved
Seen by 1 customer so far
Similar issue to 1144 others
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Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman626663 started working on this issue
Apr 25th 1:16am