My internet is down for the past * days

GetHuman238366's customer service issue with Optimum from April 2018

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The issue and preferred resolution, in GetHuman238366's own words:
The problem I ran into: My internet is down for the past * days
I trust that Optimum will make this right and come up with a resolution that is fair.
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Optimum

Wifi
Customer service issue
Reported by GetHuman238366
Apr 24th, 2018 - 3 mons ago
I have an issue with Optimum too
Not resolved
Seen by 1 customer so far
Similar issue to 1132 others
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Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman238366 started working on this issue
Apr 24th 1:15am