they turned off my cable, restored service under a new account, and then billed me from...

GetHuman614310's customer service issue with Optimum from April 2018

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The issue and preferred resolution, in GetHuman614310's own words:
resolve an issue where someone else opened an account under my address ... they turned off my cable, restored service under a new account, and then billed me from both accounts
You sent the other account into collection!
take the account out of collection and reconcile the balance
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Optimum

cable internet and phone
Customer service issue
Reported by GetHuman614310
Apr 20th, 2018 - 3 mons ago
I have an issue with Optimum too
Not resolved
Seen by 2 customers so far
Similar issue to 1153 others
0 customers following this
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Items needed
Account holder name
Billing address
Phone number on account
PIN/Password
Last 4 of SSN
Timeline
GetHuman614310 started working on this issue
Apr 20th 2:00pm