Opodo Customer Service Issues

Due to the cancellation of my scheduled flights for passengers A/M. Milagros and C/G. Carlos from Miami to Barcelona on flight number DY7050 with booking reference U5TNVN; and for passenger A/C. Antonio from Miami to Barcelona on flight number DY7050 with booking reference U4ZFSM. I understand the challenges posed by COVID-19 for your company; unfortunately, I am unable to accept a rescheduling of the flights to a later date or vouchers. Please inform me of an estimated timeline for receiving the refund. Thank you for your assistance.

I received this email from Eurowings regarding the refund for booking PH7GSA managed by you on 27/05/[redacted], in which I am asked to contact you: Dear Mr. Gaeta, Thank you for your message concerning booking PH7GSA. Regrettably, the processing of your request has taken longer than usual. We have initiated the refund process and will promptly refund the payment to the original method. Please contact your booking office OPODO for a refund of the flight price. On behalf of Eurowings, we appreciate your patience and understanding during these challenging times for all of us. Kind regards, Your Customer Relations Team for André Maiwald Eurowings GmbH Looking forward to your prompt response. Regards, Gaeta Francesco

We were supposed to fly on May 30th, but due to the coronavirus pandemic, our Emirates flights were cancelled. I purchased the tickets via E-dreams in [redacted] and got insurance. I have tried to contact E-dreams via email and phone but haven't heard back. I need the voucher code to re-book our flights for next year. Reference number: [redacted]. Despite receiving an email in June stating I have a voucher, I can't find it on the app. Please assist as Emirates refunded E-dreams, but I haven't received a refund or voucher yet.

Subject: Lack of Communication from Opoda Customer Service Dear Customer Service at Opoda, I am reaching out as I have been unable to receive a response to a simple query despite several attempts over the past six days. I have tried calling numerous times, waiting on hold for about an hour each time, to no avail. The website was also unhelpful in resolving my issue, even during these challenging times of the pandemic, I anticipated at least a reply from your end. I am disappointed with the level of service provided by your company and I sincerely hope to hear back soon regarding my concern. Reference Number: [redacted] Customer: Dennis Fitzkee I am in a difficult situation as I am currently unable to obtain a visa for the Philippines. I suspect that due to my son being deaf and mute, perhaps this has led to the lack of response from your side. Regards, Arto for Dennis Fitzkee

I made a car reservation through your company from 26.07.[redacted] to 01.08.[redacted] at Bergamo airport with delivery to Florence, booking number: IT[redacted]40. Upon arrival at the airport at 19:55, I discovered a note stating that the office was closed. Despite trying to contact the phone number provided and heading to the parking lot, no one was available from Alamo or Opodo. When we contacted Alamo, they directed us to reach out to you for a solution. We also noted a discrepancy in the office hours between their site and the actual hours of operation. We kindly request you to adjust our reservation for a car pick-up today and reimburse us for the unused day of booking.

I have three flights booked for a trip to Australia in Sept/Oct [redacted] for two passengers. Due to the current travel restrictions to Australia because of Covid-19, I contacted Opodo a month ago through their online help page to request vouchers or a refund from the airline. This was confirmed but recently I received a cancellation notice for the first flight from Etihad. Opodo changed it to an alternative flight without my consent. I have been unable to reach anyone by phone as the flights are far in the future. I need assurance that the airlines are aware that I want vouchers or a refund, which seems unclear at the moment. The Opodo flight codes are [redacted], [redacted], and [redacted].

Hello, I am reaching out regarding booking code [redacted]-[redacted]-[redacted]-3 which was made via email [redacted] I have contacted your customer service multiple times for a refund request due to the cancellation related to the pandemic situation. Initially, I was informed by your representative, on May 6, [redacted], that I would receive a refund with deductions like taxes within 90 days. On June 10, I received an email from [redacted] indicating a voucher offer from Qatar Airways for the cancelled flight JDL29P amounting to [redacted].95. However, after visiting the local Qatar Airlines office in South Africa, I was told that a refund would indeed be processed as guaranteed initially. Unfortunately, my subsequent attempts to follow up have not yielded any progress. Despite promises from your staff to handle my case and revert within a week, there has been no update provided since June 30. I emphasize that a voucher does not meet my needs, and both Opodo and Qatar Airways acknowledge this. I urge you to liaise with the airline promptly to arrange the refund and update me accordingly. Kindly acknowledge the receipt of this message and inform me of your next steps. Please feel free to contact me at +27 72 [redacted]. Thank you, JM

We've had to cancel our flight three times due to the impact of the coronavirus. Our flight was from Hamburg to Grozny with a layover in Turkey. On August 1st, the flight was canceled again, so we decided to cancel the booking and request a refund. Regasus informed us that they would send the money back to the card used for payment within 2 months. However, they also mentioned that we needed to cancel the reservation. We tried calling with no answer, and after reading reviews, we are concerned about not receiving the refund. We hope to resolve this without legal action and receive our money back. Our booking number is [redacted] for two parents and three children. We look forward to hearing from you.

I made a reservation through Opodo using booking reference [redacted] for a flight and hotel, but upon receiving the confirmation email, I realized there would be an additional charge at the hotel upon arrival that was not clearly stated during the booking process. I decided to cancel the reservation within 24 hours. I am seeking a confirmation email for the cancellation to proceed with contacting my bank for a refund. I attempted to call without success and the chat responses were unhelpful. Waiting 90 days for a refund without any guarantee is not satisfactory. This issue affects my upcoming business travel plans, and I need assurance that the reservation is canceled. Kindly respond promptly via email. Thank you. Best regards, Mohamed Metwally Booking Reference [redacted]

On 30/07/[redacted], Deepak, the customer service representative, provided me with the email address [redacted] for inquiries about my booking. Following my request for cancellation, I received an email confirmation. Despite my booking reference [redacted] showing as confirmed online with no mention of the cancellation, the airline is allowing refunds due to time changes. With less than 24 hours before my flight and no notification sent to the airline, I am unable to request the refund directly as it must be processed by OPODO. I have evidence from Wizz Air indicating the refund option being available through their agency. If the refund is not processed in time, I may have to seek legal resolution against OPODO. The email concerning the cancellation was issued by Deepak, and I kindly request a prompt response. Thank you. - Katarzyna Mikulec

Hello, I have recently made two bookings with Wizz Air for flights to Larnaca, Cyprus from Luton Airport. My booking reference is [redacted]. The departure dates are Sunday, September 6th, [redacted], and the return dates are Sunday, September 20th, [redacted]. The bookings are for Mr. I Georgiou and Mrs. T Georgiou. Upon reviewing the Wizz Air website, I realized that I mistakenly paid for two suitcases to take on board the flight. It seems that the airline allows passengers to bring suitcases and hand luggage free of charge within the permitted baggage allowance. Therefore, I kindly request a refund for the unnecessary cost of the suitcases. Thank you for your assistance. Best regards, Mrs. T Georgiou

Hello, I'm Jeremiah R. I made a return booking from Nairobi, Kenya to New York, USA on August 4th, [redacted], with reference [redacted]0. During my Opodo Prime trial, I encountered an issue. Though my booking was confirmed for travel with Lufthansa Airlines, attempting to check in, Lufthansa couldn't find it. I've tried reaching Opodo customer service multiple times with no success; the line is either down or out of service. My travel is scheduled for August 15th, [redacted]. I kindly request Opodo either a) reach out to me, confirm my Lufthansa booking, and assist with check-in, or b) refund my payment within 24 hours for the flight I purchased.

I have been trying to reach Opodo regarding the following issue: I booked flights on your website with Wizz Air from London Luton to Cluj Napoca for August 19th to August 24th. I have not yet received any confirmation via email or mail. Without a Booking Reference, I am unable to contact you by phone. Payment was processed on January 23, [redacted], and deducted from my bank account on January 24th for £[redacted].57. The Banking Reference for this transaction is ON23JANBCC. I have attached a bank statement as proof of payment. The flights were booked for my children: Tahlia I., Shenel I., Jay I., Danny I., Ryan G., and Matthew W. Kindly update me on the status of this booking. If the booking was not completed, please refund the amount to the bank details provided below. Karen P. Barclays Bank Sort Code: 20-25-42 Account Number: [redacted]1 For a faster response, please contact me via email as the travel dates are approaching swiftly. Email: [redacted] Phone: [redacted]4

Booking Reference: [redacted] We recently experienced flight date changes with Ryanair and Wizz Air. Ryanair contacted us about changes, while Wizz Air did not reach out, causing confusion. We are in the process of seeking adjustments but have received no updates in a week. Unsure whether Opodo will modify our flights, we contemplate booking alternate flights to ensure we can return home as planned. The original booking for 7 people on September 4th (Ryanair to Gdansk) and September 8th (Wizz Air to Edinburgh) has shifted, with only 5 individuals now involved. We requested a change to our Wizz Air return flight to match our preferred schedule without confirmation. Unfortunately, the hotel stay cannot be altered due to non-refundable terms. We are in a quandary and seek guidance. Your prompt assistance is appreciated. - Annw

Hello, Can I change my flights for free and when? Opodo Booking Number: [redacted] Your processing is taking too long: "We just want to let you know that we are progressing with your request. We understand this can be a frustrating time and thank you very much for your patience and understanding. Requested date change Your request is being prioritized Your request is being processed Being processed by an employee An employee has been assigned to you and is currently working on your request. Our employee may need to contact you to confirm the details of your change, so please check your emails. " Kind regards, A.S.

I have a booking for my son with Reference No. [redacted] to fly from Faro to Leeds Bradford on 29.8.20. I paid an additional fee for flexibility due to Covid uncertainties. Since the quarantine rules changed, my son returned home early. I want to cancel the flight or get credit, but when I tried on the website, I was directed to JET 2, who said cancellation isn't possible. I feel the policy I bought is misleading if I can't cancel or amend. Please investigate and update me. The email on the booking was [redacted], but my son can't access it, so kindly respond to the email below. Thank you. Pam Irwin

Subject: Assistance Needed with Refund for Flight Booking To whom it may concern at Opodo.de, SunExpress, and Lufthansa, I am writing to inquire about the status of my flight booking from Beirut, Lebanon, to Stuttgart scheduled for April 11, [redacted]. Due to the circumstances with the pandemic, I was unable to travel as planned. I have been in contact with SunExpress since June requesting to reschedule my flight, but only received a response on August 9, [redacted]. Despite my attempts to reach out, SunExpress did not inform me about rebooking or returning the flight. They advised me to contact Opodo.de for a refund, but I have not yet received any response after multiple attempts as of August 26, [redacted]. I seek guidance on how to proceed with obtaining a refund for my return flight ticket. I also question the lack of communication from both SunExpress and Opodo.de. I incurred additional expenses by purchasing a new return ticket due to the lack of information provided. I kindly request prompt assistance in resolving this matter and appreciate your prompt attention to my concerns. Thank you. Sincerely, Houssein Z. Bazzoun

On February 13, [redacted], I reached out to your customer service regarding a refund for Flight IG [redacted] operated by Air Italy, scheduled to depart from Milano, Italy on February 16 at 11:15, and arrive in Boston, USA at 14:45. Due to Air Italy's bankruptcy, a portion of the flight was canceled, prompting my request for a full refund. Recently, I received confirmation from Air Italy Refunds regarding the activation of the full refund for my purchase made through your agency on credit card ending in [redacted]. Despite waiting since February for a resolution, I am yet to receive the funds. I kindly request an update on when I can expect to see the refund processed. Please reach out to me promptly with the necessary details. Thank you.

I booked a flight for my mother, J.H., from Dusseldorf to Kavala on September 6, [redacted], returning on October 4, [redacted], with booking number [redacted]. Unfortunately, my mother fell ill and had to undergo surgery, making it impossible for her to travel due to being in the Covid-19 high-risk group. Additionally, there is a travel warning in place, so we would like to cancel the flight. Despite contacting Opodo multiple times and being told to reach out to the airline, Condor (booking number [redacted]), the airline claims Opodo is responsible. This back-and-forth has been going on for 8 weeks, and neither party will cancel the flight, which is unclear to me. I kindly request once again to cancel the flight. I am willing to provide a medical certificate via email to support our claim. Please respond promptly as the flight is scheduled for September 6, [redacted]. Sincerely, H.H.

I need assistance from Opodo since I'm only able to contact them by phone within 7 days of my flight. I am a 72-year-old with mobility challenges and I am traveling alone. I easily get confused and really need your support. I've realized there's a long gap between some of my flights, which I won't be able to manage. I've been informed that Turkey is on the Covid list, which means two weeks of quarantine when I return. Uncertain about my travel insurance coverage, and unsure how to handle two pre-paid hotel bookings in Istanbul. This situation is overwhelming for me, and I hope Opodo can assist in resolving these issues. I'm on a tight budget and cannot afford to lose money. Thank you.