your reference: ***********Airline Ref Larnaca to London,Wizz Air UK...

GetHuman4547328's customer service issue with Opodo from March 2020

Help with my Opodo issue
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Before contacting them, items GetHuman4547328 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman4547328's own words
your reference: ***********Airline Ref Larnaca to London,Wizz Air UK * W* *****Airline reference G*EM*F**I have booked a flight through you and had to cancel. I have tried to get through to you over and over and I keep getting sent round in circles. When I put my refernce number into the phone call it is not recognized. There are no means to get in touch with anyoner and manage my booking on the web site is useless. *Luckily I have managed to get through to the airline and have cancelled the flight with them. They have told me that they cannot directly transfer the complete refund to me but have to send it to you and now have to claim it from you which is what I am attempting to do.*I have just received an email from you that tells me to click on yes if I want a refund and when I do it takes me to manage my booking on your site which is absolutely useless.*I would like the full amount refunded ALONG with the charges you made for making the booking as this has been one of the worst customer experiences I have had.**Many thanks*Peter Apostolou

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Opodo

Customer service issue
Reported by GetHuman4547328
Mar 29th, 2020 - a year ago
Not resolved
Seen by 19 customers so far
Similar issue to 2070 others
0 customers following this

Timeline

GetHuman4547328 started working on this issue
Mar 29th, 2020 5:19pm
GetHuman4547328 indicated the issue is not fixed yet.
Mar 30th, 2020 8:45pm

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