HELLO*I AM A GERMAN CITIZEN HOLIDAYING IN AUSTRALIA AND NEED TO RETURN. BECAUSE MY EMIR...

GetHuman-bodorich's Cancel booking issue with Opodo from March 2020

Help with my Opodo issue
The issue in GetHuman-bodorich's own words
HELLO*I AM A GERMAN CITIZEN HOLIDAYING IN AUSTRALIA AND NEED TO RETURN. BECAUSE MY EMIRATES FLIGHT FROM ADELAIDE (EK*** AND EK**) TO MUNICH ON ******* WAS CANCELLED ON *******, I WAS ANXIOUS TO ARRANGE AN ALTERNATIVE FLIGHT. I BOOKED, *******,THROUGH OPODO, WITH VIRGIN AUSTRALIA TO FLY MELBOURNE, VA***, VA**** (TO ABU DHABI WITH ETHIAD) AND VA**** TO MUNICH.********* I WAS ASKED TO CONTACT OPODO IMMEDIATELY BECAUSE OF AN URGENT PROBLEM. I TRIED THE NUMBER PROVIDED, **************, FOR LITERALLY HOURS, WITH NO RESULTS. I TRIED EVERY OTHER POSSIBILITY OF NUMBER, WEBSITE, HELP I COULD FIND ON THE OPODO AND THE VIRGIN WEBSITE. **TOTALLY WITHOUT HOPE, BUT KNOWING SOMETHING WAS REALLY WRONG, I BOOKED AN ALTERNATIVE FLIGHT. **SINCE BOOKING THE ALTERNATIVE FLIGHT, I HAVE SPENT MANY MORE HOURS TRYING EVERY POSSIBLE MEANS TO CONTACT OPODO AND VIRGIN AUSTRALIA, TOTALLY WITHOUT SUCCESS.**I AM WANTING TO CANCEL MY FLIGHT BOTH TO FREE THE PLACE FOR ANOTHER DESPERATE PASSENGER TO USE, AND TO SECURE A REFUND OR TRAVEL CREDIT, IF AT ALL POSSIBLE. **I AM WRITING THIS AS A LAST POSSIBLE ATTEMPT TO CANCEL BEFORE MY BOOKED VIRGIN*ETHIAD FLIGHT ON *******.**PLEASE HELP ME BY PASSING ON MY CANCELLATION ATTEMPT TO VIRGIN*OPODO AS I HAVE NO FURTHER ALTERNATIVES BEFORE THE FLIGHT.**BE INFORMED I AM WRITING TO OPODO'S ADDRESS IN LONDON TODAY IN THE ONLY WAY AVAILABLE TO ME TO CONTACT THEM. THIS WILL OBVIOUSLY NOT BE WITHIN AN APPROPRIATE TIME FRAME, BUT THE FAILURE OF ALL ATTEMPTS VIA PHONE AND INTERNET LEAVE ME NO ALTERNATIVE.

GetHuman-bodorich did not yet indicate what Opodo should do to make this right.

How GetHuman-bodorich fixed the problem
Sorry, I can’t give any advice. I tried all I could to come into contact with Opodo. No chance,*I booked a flight with another airline, the last chance to leave Australia for Germany before the Australian airports closed finally.*Today I got an email from Opodo with the offer to accept a voucher instead of a refund. I accepted the voucher option.
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Opodo

Cancel booking issue
Reported by GetHuman-bodorich
Mar 26th, 2020 - a year ago
Fixed
GetHuman-bodorich shared how to fix
Seen by 9 customers so far
Similar issue to 1998 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-bodorich started working on this issue
Mar 26th, 2020 11:03pm
GetHuman-bodorich confirmed the issue is fixed. Hooray!
Mar 28th, 2020 4:49pm
GetHuman-bodorich indicated the issue is not fixed yet.
Mar 28th, 2020 5:06pm
GetHuman-bodorich confirmed the issue is fixed. Hooray!
Mar 28th, 2020 5:08pm

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