HELLO*I AM A GERMAN CITIZEN HOLIDAYING IN AUSTRALIA AND NEED TO RETURN. BECAUSE MY EMIRATES FLIGHT FROM ADELAIDE (EK*** AND EK**) TO MUNICH ON ******* WAS CANCELLED ON *******, I WAS ANXIOUS TO ARRANGE AN ALTERNATIVE FLIGHT. I BOOKED, *******,THROUGH OPODO, WITH VIRGIN AUSTRALIA TO FLY MELBOURNE, VA***, VA**** (TO ABU DHABI WITH ETHIAD) AND VA**** TO MUNICH.********* I WAS ASKED TO CONTACT OPODO IMMEDIATELY BECAUSE OF AN URGENT PROBLEM. I TRIED THE NUMBER PROVIDED, **************, FOR LITERALLY HOURS, WITH NO RESULTS. I TRIED EVERY OTHER POSSIBILITY OF NUMBER, WEBSITE, HELP I COULD FIND ON THE OPODO AND THE VIRGIN WEBSITE. **TOTALLY WITHOUT HOPE, BUT KNOWING SOMETHING WAS REALLY WRONG, I BOOKED AN ALTERNATIVE FLIGHT. **SINCE BOOKING THE ALTERNATIVE FLIGHT, I HAVE SPENT MANY MORE HOURS TRYING EVERY POSSIBLE MEANS TO CONTACT OPODO AND VIRGIN AUSTRALIA, TOTALLY WITHOUT SUCCESS.**I AM WANTING TO CANCEL MY FLIGHT BOTH TO FREE THE PLACE FOR ANOTHER DESPERATE PASSENGER TO USE, AND TO SECURE A REFUND OR TRAVEL CREDIT, IF AT ALL POSSIBLE. **I AM WRITING THIS AS A LAST POSSIBLE ATTEMPT TO CANCEL BEFORE MY BOOKED VIRGIN*ETHIAD FLIGHT ON *******.**PLEASE HELP ME BY PASSING ON MY CANCELLATION ATTEMPT TO VIRGIN*OPODO AS I HAVE NO FURTHER ALTERNATIVES BEFORE THE FLIGHT.**BE INFORMED I AM WRITING TO OPODO'S ADDRESS IN LONDON TODAY IN THE ONLY WAY AVAILABLE TO ME TO CONTACT THEM. THIS WILL OBVIOUSLY NOT BE WITHIN AN APPROPRIATE TIME FRAME, BUT THE FAILURE OF ALL ATTEMPTS VIA PHONE AND INTERNET LEAVE ME NO ALTERNATIVE.
GetHuman-bodorich did not yet indicate what Opodo should do to make this right.