I have been trying since January to get a refund for flights to Italy. I have been told...

GetHuman-joydick's customer service issue with Opodo from March 2020

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The issue in GetHuman-joydick's own words
I have been trying since January to get a refund for flights to Italy. I have been told that I am entitled to a refund and that it will paid back into the account I used when booking. Although I have received several e mails stating this I still have not received the refund! I spoke to a customer service agent last week who could see the refund, and said she would pass it through to be actioned straight away, it would be no more than * days. Still no refund . Booking ref ********** amount of refund due £***.***Joy Dickens ***********. I have also tried to contact your customer services by phone today, after holding for one hour and twenty minuets on my mobile phone. the phone line just went silent after another five minutes of holding I hung up. To say I was frustrated would be a gross understatement. Can you PLEASE contact me by phone or e mail to let me know when I will receive this refund. Kind Regards Joy Dickens

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Opodo

Customer service issue
Reported by GetHuman-joydick
Mar 2nd, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 1103 others
0 customers following this

Timeline

GetHuman-joydick started working on this issue
Mar 2nd, 2020 3:09pm
GetHuman-joydick indicated the issue is not fixed yet.
Mar 2nd, 2020 3:10pm
GetHuman-joydick indicated the issue is not fixed yet.
Mar 2nd, 2020 3:10pm
GetHuman-joydick indicated the issue is not fixed yet.
Mar 2nd, 2020 3:10pm

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