Opodo Customer Service Issues

Archive 8

The following are issues that customers reported to GetHuman about Opodo customer service, archive #8. It includes a selection of 20 issue(s) reported February 20, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I booked flights on 11.7.[redacted] through Opodo for 2 people: - on 21.3.[redacted] from Bangkok to Phuket and - on 31.3.[redacted] from Phuket to Bangkok for Maria-Luise and Norbert Huetteneder. Reservation Code with Bangkok Airways: TLIJGJ Invoice No. [redacted]-DE-[redacted]62 with Opodo. I paid for the flights with my VISA card through Opodo. However, the e-Ticket Receipt from Bangkok Airways shows payment details for a Mastercard!? According to Bangkok Airways, there are payment checks during check-in, and the personal credit card is verified with the information on the e-Ticket. I kindly request a correction. Please provide me with an email address, so I can forward you correspondence from Opodo and Bangkok Airways. Best regards, Maria-Luise Huetteneder
Reported by GetHuman4378952 on Thursday, February 20, 2020 12:14 PM
Yesterday morning, I purchased a one-way plane ticket through Opodo (EasyJet U2 [redacted]) from Amsterdam to Napoli for a flight at 12:30 pm on February 21st. Following the payment process where they deducted the amount from my bank account, the website indicated that the ticket was still being processed even after 24 hours had passed. Unfortunately, my friend in Amsterdam had to purchase a separate ticket due to this delay. I've been unable to cancel my booking since I don't have the ticket issued yet, even though the flight departed yesterday morning. I am eager to receive a refund but I am struggling to reach Opodo's customer service. The reservation number on Opodo is [redacted]. I appreciate your prompt attention to this matter. Thank you, Davide Coppola
Reported by GetHuman-airdavid on Friday, February 21, 2020 8:09 AM
Sehr geehrte Damen und Herren, ich hatte Probleme mit meiner Buchung und würde gerne folgende Punkte klären: 1) Der Gutscheincode über 15 € (APP15) wurde in der App nicht akzeptiert, obwohl er mir per E-Mail nach der Stornierung meiner ersten Buchung bestätigt wurde. 2) Die Rechnung von Condor beträgt [redacted] € statt der erwarteten [redacted] €, warum dieser Unterschied? 3) Ich konnte keine günstigen Sitzplätze buchen, ich suche Fensterplätze zum besten Preis. 4) Pro Person möchte ich noch ein Handgepäckstück für 9,90 € (8 kg) hinzufügen, aber mein Buchungsnummer wird in der App nicht akzeptiert. Bitte fügen Sie dies kostengünstig hinzu, ähnlich wie bei Condor. Falls dies nicht möglich ist, muss ich von meinem Widerrufsrecht Gebrauch machen und die Buchung aufgrund von Mängeln kostenfrei stornieren. Telefonisch bin ich leider nicht erreichbar. Mit freundlichen Grüßen, P. Böhm
Reported by GetHuman-petraboe on Friday, February 21, 2020 1:27 PM
On February 13, I attempted to book a flight from Paris to Washington, D.C. in a rush due to the recent passing of my dad. Despite submitting all my card information, I kept receiving a ''processing message'' each time I checked for confirmation on Aer Lingus for the 14th of February. After several interactions with agents, I received an email notifying me that my credit card had been declined, preventing me from getting a ticket. Desperate to secure a ticket, I went directly to the Aer Lingus website and successfully purchased one. To my surprise, a few days later, there were unauthorized charges from ODOPo on my card: 1,[redacted] euros and another [redacted] euros. I need to address this issue promptly and speak with a representative regarding the matter as I have evidence of the email stating my card was declined. Kindly resolve this situation as soon as possible.
Reported by GetHuman-jbliz on Monday, February 24, 2020 6:13 PM
Dear Sirs, I received this email on Monday, 24.02.[redacted] as a booking, when I was supposed to depart on 22.02.[redacted], essentially 2 days after my departure date! On Sunday 16, I tried to make the reservation online. An error occurred, and the transaction was disconnected. Right after that, I received the confirmation from the hotel through Booking. I called one of your agents and they couldn't find any reservation, directing me to contact Booking.com to cancel the hotel. I followed their advice, and they assured me that the money would be refunded within 15 days. My question is, why did I receive the confirmation after a 2-day delay? I have attached the email for your reference, please take action and refund my money! Yours sincerely, Petar Kitanovski
Reported by GetHuman4412152 on Sunday, March 1, 2020 9:20 AM
I have been attempting to receive a refund for my Italy flights since January. Despite being assured of a refund through multiple emails, the amount of £[redacted].18 has not been returned to the account I used for booking. Last week, a customer service representative confirmed the refund and said it would be processed within three days, but it has yet to be received. My booking reference is [redacted]. I attempted to contact customer service today but after waiting for over an hour, the call was disconnected. I am extremely frustrated. Please contact me either by phone or email to provide an update on the refund process. Thank you, Joy Dickens [redacted].
Reported by GetHuman-joydick on Monday, March 2, 2020 3:09 PM
I made a flight reservation from Frankfurt to Nairobi departing on Monday, March 9th at 8:00 for my son, a professional runner heading to the World Students Championships in Morocco. The event got canceled due to the Coronavirus outbreak, allowing my son, Robert, the chance to join the German team traveling to Nairobi on Sunday, March 8th. Despite purchasing flight insurance for adjustments, reaching Opodo for a booking change has been impossible. I have been unsuccessful contacting them at any hour. I just need assistance in modifying this reservation as Lufthansa has confirmed availability on the Sunday flight.
Reported by GetHuman-ibauman on Tuesday, March 3, 2020 10:06 AM
Hello, back in January, I booked a flight to Los Angeles with Booking Number [redacted] under the name Elke Schuster. The trip consists of two flights: one from Stuttgart to Manchester operated by FLYBE and then from Manchester to L.A. with Virgin Atlantic. Recently, I was informed that FLYBE has ceased operations abruptly. My main concern is whether I should only look for an alternative for the first leg of the journey from Stuttgart to Manchester, or for the entire trip. The booking number is [redacted] under Elke Schuster. Thank you for your assistance. Best regards, Schuster.
Reported by GetHuman4439290 on Monday, March 9, 2020 9:20 AM
I recently booked a flight from Hamburg to Dublin with a car and hotel package. Upon arrival in Dublin, I discovered the car was scheduled for the following day. Unsure of what to do, I had only 30 minutes left to either cancel and rebook with the correct dates or modify the existing reservation. I tried calling the service center but waited in line for 38 minutes without reaching anyone. Eventually, I had to cancel via the app but was charged a €50 cancellation fee due to the lateness of the change. I don't believe I should have to pay this fee. Can anyone assist me with this issue?
Reported by GetHuman4439349 on Monday, March 9, 2020 9:55 AM
Booking Reference: [redacted] Name: Edvin Turkof I am scheduled to travel from Vienna to Tel Aviv on Thursday, 12th on flight LY [redacted]. My booking number is NBSBEP. Due to Israel closing its borders for Austrian citizens, I need to postpone my flight. I originally booked a ticket with flexible travel dates and am unsure of the new date yet. At the moment, I need to postpone both flights without a confirmed date. Please advise on the necessary steps to delay or cancel the flights. Thank you.
Reported by GetHuman-edvin on Monday, March 9, 2020 10:29 AM
Subject: Request to Postpone Travel Due to Corona Restrictions (Italy - Austria) Dear Sir or Madam, We had booked flights from Vienna to Florence and back for April 4th to April 11th, [redacted], as well as accommodation for 3 people (Wolfgang E., Helga, and Eva). Flights: OPODO Booking Confirmation [redacted] Hotel: OPODO Booking Confirmation [redacted]46 (Hotel Duomo) Due to the outbreak of COVID-19 and decisions made by the Austrian and Italian governments, we would like to postpone the trip to an indefinite date. We will determine a new date once it is safe to travel freely again. As I have already paid for everything and we are eager to go on this trip, we kindly request to reschedule the travel to an undecided time (to be determined when normalcy resumes) or to receive a refund due to Italy being under security level 6. Wolfgang E.
Reported by GetHuman4450454 on Thursday, March 12, 2020 11:17 AM
Hello, dear greetings Klara Klara Glavurdic And Jelena Veselinovic Our names. So, first, not meant to be rude, just posted correctly. Our hotel, Ocean Dream Beachside, sadly hasn't been available since February [redacted]. Today morning, 11.03.[redacted], we searched for our hotel for over an hour, then found it via a picture, but it's no longer the same. It's now called Sunflower Bungalow with new owners. They allowed us to stay overnight, so we weren't left on the streets at night. They haven't received any booking or money from you. We spent over three hours speaking with your customer center, but no one was helpful. We fear a bill of over [redacted]€ will be charged, which I need to clarify. However, initially, no one helped us, and we were left on the street with no assistance. The hotel is still listed on Google Maps. We informed your service as well as the new owner, who confirmed that Ocean Dream Beachside no longer exists. We ended up paying for the hotel ourselves to have a place to stay in Zanzibar, which was not for leisure. We will send you a new invoice when we return. I want a refund for the hotel we paid for and did not receive, and I also want to discuss the bill for the numerous calls made without any assistance. I am not swimming in money and neither are any of you. I'm sorry to be a bit agitated; I'm just really stressed. Kind regards, Klara Glavurdic Opodo #[redacted]
Reported by GetHuman-glavurdi on Thursday, March 12, 2020 5:27 PM
I am Isabella Macleod, and my booking reference is [redacted]. Recently, I booked a return family flight from Inverness to Orlando on my credit card, and the plan was for my family to reimburse me individually. Upon receiving the confirmation email, I noticed it only included the total cost of the flights without the breakdown per person. After requesting this information via email and not receiving it, the subsequent email had a list of passengers and mentioned no checked bags. This puzzled me as I have never been on a transatlantic flight without checked baggage being included. Furthermore, the amount charged to my card appeared higher than expected. I intended to review the charges with everyone to make sure each pays their share, but the lack of detailed information complicates this. I am concerned about any interest charges due to the delay in providing the breakdown invoice I asked for. The trip includes 6 adults, my daughter, and her two young children. I kindly request the invoice promptly to understand all charges and avoid confusion. Please send a copy to both of my email addresses for security. Thank you. Isabella Macleod
Reported by GetHuman-isymac on Friday, March 13, 2020 10:24 PM
Hello, I'm Leonie W. and I recently made a flight booking on the Opodo website. I received an email informing me that there have been changes to the departure time and airport. Originally, the flight was supposed to depart from Hannover, but now it's leaving from Munich. Unfortunately, we are unable to travel to Munich and are unwilling to make a 6-hour journey. Opodo suggested calling a specific number to address the issue and explore alternative options. When I called, they asked for the booking number, which I provided, but was told it was invalid (even though it is correct on the website). Despite attempting to contact them via Facebook and email, I have not received any responses. What steps should I take next?
Reported by GetHuman4463766 on Saturday, March 14, 2020 10:25 AM
Hello, I am Merhawi Habte. I had reserved a flight today from Manila to Frankfurt with a layover in Abu Dhabi. Due to concerns about flight cancellations in Manila and my back pain, I decided to take an earlier flight from Manila to Abu Dhabi. However, I later learned that I am unable to board the connecting flight from Abu Dhabi without boarding the initial flight from Manila. I attempted to reschedule my ticket using booking number [redacted] and my email [redacted] but received an error message stating the booking number was not found. I need to make changes to my flight to ensure I can travel from Abu Dhabi to Frankfurt. Please, reach out to me promptly. Best regards, Merhawi Habte
Reported by GetHuman-merhawi on Monday, March 16, 2020 5:56 AM
Opodo has requested additional information to comply with Indonesia legislation. Please provide the following details for all travelers in the booking: - Booking number: [redacted] - Opodo reservation number: <[redacted]> - Passport issuing country: Belgium - Passport/ID number: EP981619 - Passport expiration date: 26/03/[redacted] - Citizenship: Belgian - Date of birth: 19/12/[redacted] - Gender: Male - Full name as per passport: Samuel Otto KELLER Please include the address of your first night's stay during the trip and your residential address. Note that there is a 3-hour, 15-minute stopover in Abu Dhabi airport. Your home address is Dorfberg 9, [redacted] Schönberg, Belgium.
Reported by GetHuman-kellerdi on Tuesday, March 17, 2020 8:01 AM
Flights from the UK to Turkey or South Africa have been canceled by Turkish Air, and we are seeking refunds for all affected flights. Contacting Opodo has been challenging as it took two weeks to get through twice. During the first call, I was asked to send screenshots of the email confirmation and flight status screens, which was difficult without an email contact from them. The customer service representative promised to email me, but the email came from a "NO REPLY" address. During the second call, after a long wait, I was told they could process my refund and was put on hold for a transfer. However, I was then asked to do a survey, and the call ended abruptly during the survey. Opodo seems to avoid direct communication and resolution, guiding customers back to the website and "manage my bookings" section, which has been unhelpful and frustrating.
Reported by GetHuman-ttsefc on Tuesday, March 17, 2020 3:44 PM
I have a booked flight to New Zealand on March 26, [redacted], which was made in August last year through Opodo. I also paid for the 'Cancellation for any reason' option. I have been trying to contact Customer Service without success due to the busy lines caused by the Coronavirus situation. I want to cancel the flight as I am worried about traveling during this time. The booking reference is [redacted], and the passengers are named Ms. R. Dimitrova, Mrs. R. Dimitrova, and Mr. V. Dimitrov. I am concerned about the need for quarantine in New Zealand and would like to cancel to avoid this. I am requesting a refund, not a voucher. Thank you, Ms. Dimitrova.
Reported by GetHuman-rumie_d on Wednesday, March 18, 2020 1:01 PM
Dear Sir or Madam, I am writing to bring to your attention an issue regarding my recent flight booking from Great Britain. After booking my trip through Opodo for travel dates from the 6th of March to the 8th of March, I noticed an error in the confirmation email that was sent to me. Despite contacting both the airline and Opodo via phone and email more than three times to address the errors on the tickets, I have yet to receive a response from them. The system automatically changed my travel dates from the 6th of March to the 8th of March to a weeklong trip from the 5th of March to the 12th of March, with a different name on the booking that does not match mine. I also paid for extra luggage for both legs of the trip. Furthermore, I received multiple emails from Ryanair regarding my booking, showing a different name but the same reservation number. I am concerned about the possibility of sharing a reservation number with another passenger. I have attached emails as proof of the system error and would appreciate a refund and an apology for the inconvenience caused, as I am now unable to make the trip due to the incorrect details on the booking. I await your swift response to this matter. Thank you. Yours faithfully, Oluwakayode Moses Booking Reference: O6IM8J & B2HSJF
Reported by GetHuman4488219 on Wednesday, March 18, 2020 7:16 PM
I would like to request a refund for my booking under reference ([redacted]81). Even though I made flight reservations, upon arrival, the airline had no record of our booking and we were forced to purchase tickets at a higher price. The booking was for 3 tickets from Reykjavik (KEF) to London (LHR) on 17th March [redacted] at 7:40 am with Icelandair flight FI450. I have the email confirmation from Opodo and the payment has already been processed. I have tried contacting the service desk via phone, but no one is answering.
Reported by GetHuman4490970 on Thursday, March 19, 2020 7:51 AM

Help me with my Opodo issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!