Opodo Customer Service Issues

I have a flight booked for October 6, [redacted], but I need to change my travel dates to either one week earlier or one week later. I've been trying to contact Opodo for two weeks now regarding this change for five passengers, but each time I call, they mention that Turkish Airlines has not released the money for the change. Despite calling multiple times over the past two weeks and receiving no assistance, I was advised by Turkish Airlines to contact my travel agent, Opodo, to resolve the issue. I'm frustrated with the long hours I spend on hold with Opodo and need to know when Turkish Airlines will release the funds for me to change my travel dates. Please respond promptly. Thank you.

I made a booking and payment for my flights yesterday under Reference [redacted], and the flights are now confirmed. I used my email [redacted] for the booking. However, I'm unable to log in to my account as I haven't set up a password for my email. When I tried to reset the password, the system indicated that my email is not registered. I need to manage my flight, including checking in and getting my boarding passes. Additionally, I'm unsure how to select seats for the Outward flight in September as the system states the flight is not open yet. I was able to book return seats for November but need assistance with the Outward flight. Please advise.

Hello, I recently made a booking using my debit card for flights from Dublin to Shenyang, China on 3/9/[redacted] and returning on 15/9/[redacted]. Despite some issues during the payment process, I ultimately paid €[redacted].6 instead of the initial €[redacted] due to a system error. I also mistakenly purchased a "Cancel for Any Reason Guarantee" for €54, which I would like to have refunded as I do not wish to have this additional service. I attempted to contact your customer service by phone but was unable to get through. Could you please investigate this matter promptly and assist me in resolving these payment discrepancies? I appreciate your help in addressing these concerns. Thank you. Best regards, L.Z. Quinn

I recently traveled to Pisa, Italy, where I rented a car through the Opodo website. My reference number is IT[redacted]90. I also purchased car insurance from Opodo. The confirmation I received from Opodo instructed me to pick up the car from Sicily by Car. However, upon arrival and pickup, I was informed that the insurance I bought from Opodo was not valid, and I had to purchase insurance from Sicily by Car. Sicily by Car mentioned that Opodo was aware their insurance was not compatible with their cars, so why was this option available on the Opodo website? I have been double charged and am seeking a refund from Opodo.

Hello, I'm reaching out regarding my recent booking with the reference number [redacted] under the name Lu Zhang Quinn and the email address [redacted] I made a booking this afternoon for a flight on 3/9/[redacted] from Dublin to Shenyang city in China, and a return flight on 15/9/[redacted] from Shenyang city to Dublin (with one stop, as per the attached ticket). I found this ticket on Skyscanner for €[redacted]. However, after facing payment issues, I was charged €[redacted].6 despite the original amount shown as €[redacted].7. I would appreciate it if you could investigate this matter promptly. I was compelled to pay an additional €54 for the "Cancel for Any Reason Guarantee," which I do not wish to purchase. I kindly request a refund of the €54. Your website was user-friendly for booking, and I trust that this payment discrepancy can be resolved without any further complications. I attempted to contact you via phone, but unfortunately, the button did not work. Please address this matter at your earliest convenience. You can also reach me at [redacted][redacted]. Thank you for your attention to this issue. Sincerely, Lu Zhang Quinn

Ref [redacted][redacted] Mrs S John, I am contacting to request the cancellation of my booking. Despite numerous calls to your company, I have faced challenges as I was informed that canceling my booking would be a simple process by just contacting your number, which turned out to be incorrect. I was provided with inaccurate telephone numbers, including one in the USA, leading to further frustration. Upon expressing my concerns, I was assured of receiving hotel and flight credit, yet I have only received £[redacted].45. Contradictory information was received in an email from Jet2 stating that I am not eligible for a refund. This lack of clarity and conflicting details have left me disappointed and seeking a prompt refund of my flight expenses. It is evident that there was miscommunication and misinformation from your team, causing confusion and inconvenience for customers. I urge your company to address this issue promptly and rectify the situation to regain trust with your clientele.

Dear Customer Service, I want to express my dissatisfaction with my recent booking experience. My departure with Ryanair was off to a bad start as I encountered issues while trying to check in 48 hours prior to departure, costing me an extra [redacted] euros. Upon arrival at the hotel, around 10:15 pm, we were warmly greeted by the staff. However, our room had ants in various areas. Despite notifying the front desk, the issue persisted. Additionally, the room was cramped, with insufficient space around the main bed and a lack of adequate storage for clothes due to the unfolded sofa bed. The cleaning was subpar, with dirt on the skirting boards, and the air conditioning seemed neglected. I was unable to book breakfast as the hotel lacked the capacity as advertised on the website. Despite some efforts to modernize the room, the cleanliness issues overshadowed the experience. Therefore, I am requesting a 50% reduction of the total price of [redacted] euros due to these reasons. I have emailed pictures to support my claims. Sincerely, [redacted]

Subject: Dissatisfaction with Recent Booking through Opodo Booking Number: [redacted] To Whom It May Concern, I regret to inform you of my dissatisfaction with the recent booking through Opodo. My experience began poorly with Ryanair, as I encountered difficulties checking in 48 hours before departure, resulting in an additional cost of [redacted] euros. Upon arrival at the hotel around 10:15 pm, we were greeted warmly by the staff. However, our room was infested with ants, which were present around the transition door to the bathroom, on the walls, and even in the bed. Despite notifying the front desk, the issue persisted during our stay. Furthermore, the lack of space in the room, with only a narrow gap between the main bed and an unfolded sofa acting as an extra bed, was disappointing. Although the bathroom appeared to be maintained superficially, with daily towel changes and bed-making, the cleanliness was lacking. The floors were not swept, and there was visible dirt on the skirting boards. The air conditioning seemed unclean, and the outlets appeared outdated. Despite attempts to create a modern room, the overall experience did not meet expectations, especially considering the misrepresented breakfast capacity on the website. I am seeking a 50 percent reduction in the total price of [redacted] euros, totaling [redacted] euros, as compensation for the issues raised. I have sent photographic evidence via email in support of my claim. I kindly request a refund by 06.08 in accordance with EU regulations regarding travel price adjustments. Thank you for your attention to this matter. Sincerely, C.

Opodo's App is essential for boarding passes. I encountered issues entering full passport details due to a bug in the app, which led me to contact customer service at 00 44 20 7[redacted]. The call was handled by representatives from an Indian or Pakistani call center, named Siran and Fatima. I felt pressured to pay £10 for each boarding pass despite already purchasing tickets and having a receipt. The experience was disappointing, especially when the operators attempted to upsell services and threatened to charge for assistance. The lack of proper customer support options and the operators’ knowledge of app issues made the situation frustrating.

I have a concern about the baggage allowance for my upcoming flight. The information provided on the booking states that one bag is included in the check-in. However, the details on the weight allowance are confusing and unclear. The baggage instructions on the help center page are not informative, ranging from 15kg to 40kg without specifics. Unfortunately, I am unable to contact customer service through phone or email because of my current travel situation. I hope to clarify the weight limits and possibly add extra weight to my luggage without facing unexpected charges at the airport. My booking reference is [redacted].

I have a flight booked with Opodo through Air Transat from Gatwick to Montreal, Canada on September 10th returning on September 18th. Unfortunately, my first name on the booking is incorrect, and it needs to match my passport. Despite contacting Air Transat and being directed to Opodo, I have faced challenges resolving this issue. I have called Opodo four times, experiencing long wait times and being transferred to different agents repeatedly. Each time, the agent attempts to contact Air Transat to correct the name, but they claim not to receive a response and promise a return call within 48 hours, which never occurs. The cycle repeats, and with the flight approaching in just two weeks, I am distressed by the lack of progress. It is frustrating to keep encountering this problem every time I reach out. Please assist in resolving this matter promptly.

Dear Sir/Madam, Following my discussion with your customer service representative, I wish to cancel my flight reservations. Air France has advised me that I am eligible for a full refund as my flight was canceled and rescheduled by the airline. They directed me to contact you for the refund process. Kindly find below the information from the email I received from Air France. Regards, Clynton Gregory Tel: [redacted][redacted] Clynt Gregory Earth and Ocean Sciences Room [redacted], Ryan Institute NUI Galway Galway.

I encountered an issue when attempting to purchase a flight ticket from Athens to Melbourne on 19/9 with Scoot Airlines. The flight was initially priced at [redacted] Euros, but after applying a 20 Euro discount code, the total was [redacted] Euros. Upon payment via PayPal, I was surprised to be charged in pounds, resulting in an extra 70 Australian dollars. The currency swap was unexpected and there was no prior warning. Although I tried to cancel the transaction, it was unsuccessful. I am disconcerted and frustrated by this sudden change. I am seeking a refund for the unauthorized additional charge and appreciate a prompt response. Please respond to this email to keep all correspondence in one place as per Trading Standards guidelines. Thank you.

I recently made a booking for a flight from Bucharest to Amsterdam with the option for free cancellation. I noticed a cheaper flight and attempted to cancel my original booking by clicking on the "submit now" button on the cancellation page after entering the flight details. Unfortunately, I have not received any confirmation email from Opodo regarding the cancellation. Instead, I received another email confirming the booking. I kindly request Opodo to send me an email confirming the cancellation of my booking. Thank you.

We have purchased a flight from you for Panama to Barcelona with a layover in Madrid through Aireuropa: UX20 departing at 8:30 PM. Upon arrival at the airport, we were informed that the flight does not exist because the company does not operate on Tuesdays. However, in your app, the flight still shows as "on time." Therefore, we are currently unable to return home until you rebook us on a new flight as soon as possible. We have tried calling customer service, but due to the time difference, they are not available. Please contact us as soon as possible to resolve this issue. Amparo B. S. Armenteros [redacted] Phone: +34 [redacted]38 Robert B. Vidal [redacted] Phone: +34 [redacted]93 Thank you.

I think I made a booking for return flights from Liverpool to IOM on September 24th, [redacted]. The outbound flight was at 08:35 with Flybe, and the return was at 17:55 with EasyJet. There were two passengers on each flight, myself, Andrew C., and Oliver S. Unfortunately, I can't locate the confirmation email or the booking reference number. Could you please resend the confirmation for this booking? Thank you. Best regards, Andy.

I have a booking reference number, [redacted], and I require assistance in updating the full names on the flight documents. The correct names should be as follows: Philip Winston Smikle and Tianna Chelsea Walton-Smikle, matching our passport details. I have contacted customer services twice but have not received a resolution yet. I kindly request an urgent update on the status of this issue as our departure is approaching soon. I am hopeful for a positive outcome. Thank you.

Subject: Flight Change Request Dear Sir/Madam, I kindly request to adjust the flight schedule to 10JAN20 for DMK-KBV with a departure time of 11:05. The booking is under PNR ZIFUNZ. The passengers traveling are Branislav Basniar, Frantisek Krejdl, Milos Drha, Tomas Fiala, and Stepan Vanicek, and the booking has been paid for. Thank you, and I look forward to your prompt response. F. Krejdl

Last year my partner booked flights, but there was a mistake and our return flight was a week later than expected. To avoid this happening again, I booked our flights carefully for November 7th and return on November 10th. I took screenshots to ensure accuracy. However, the confirmation shows a different date yet again. I'm deeply upset. I request a full refund or correction of the flights. It's frustrating that this has happened twice to different individuals. I had a colleague confirm the dates too. I can provide the picture evidence from my phone. Thank you.

I am very frustrated with the situation. Your customer service number is not working, and I am eager for a prompt response to my complaint regarding my flight booking reference [redacted]. For the second time, there seems to be an issue with the return flights as they are scheduled a week later than intended. I have evidence in the form of screenshots taken during the booking process, clearly showing the intended travel dates of November 10th. I would like either a full refund or to have the flights changed to the correct date. Previously, when faced with the same problem, I did not receive any assistance and had to pay extra for the flights. Thank you.