Again, I have asked Obodo to cancel my trip but they stop talking and say they can't do...

GetHuman-mirjamta's customer service issue with Opodo from February 2019

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The issue in GetHuman-mirjamta's own words
Again, I have asked Obodo to cancel my trip but they stop talking and say they can't do anything and that they will return to me, which they don't do:*Opodo*…*Typically replies instantly*…*Jan **, ****, *:** PM* *Dear Mirjam! Hello! I'm Lisa, Opodo's personal virtual assistant. *Ask me questions about your travel ( better with keywords or short sentences).*Examples:* How much does it cost to change my flight?* Is my booking confirmed?* What's the status of my refund* Can you resend me my booking confirmation?* I need my booking invoice* How much cabin baggage can I bring?* *Ask Lisa or find more by pressing a button below ***…*New booking*Manage my booking*More help*would like to know if there are any specials on for tblisi in middle of april*This message didn't send. Click to try again.* *Hmm, I think that was a bit too difficult for me to handle . Can you write a shorter, more direct question?*** Remember that I can also chat in German & Spanish! Press below to continue. *Jan **, ****, *:** PM* *OK.* *I'm still learning, it would be nice to hear from you on how I can improve. Would you mind helping me by filling out a quick survey?*Give Feedback* *Great! My team and I will continue to evolve and improve thanks to your feedback.***:** AM*You opened this conversation from*I want to cancel my ticket*This message didn't send. Click to try again.* *Need to cancel your trip? Please bear in mind that not all tickets lead to a refund. This will depend on the terms and conditions of your ticket.*Press 'General Conditions' for more. * *If your ticket has Free Cancellation period or you have purchased the 'Cancel for Any Reason', you can cancel directly by pressing 'Cancel Now'. *General Conditions*Cancel Now* Message Agent*This message didn't send. Click to try again.* *So that I can assist you more efficiently, would you like to provide your booking details (*if you've already booked*)?*If you are keen to do so, please click 'Yes, details are' below:* Yes, details are*This message didn't send. Click to try again.* *OK! I understand that you wish to contact our agents regarding your booking.*What's your Booking Reference?*(Remember it contains ** digits. *Please type in the NUMBER ONLY*)*Not sure? Simply type 'lost reference'.************This message didn't send. Click to try again.* *Thanks! And what's the email address you used to make the booking?*Just type in the EMAIL ONLY. ******@***.com*This message didn't send. Click to try again.* *You're being transferred to a human colleague and have been be added to the queue. Please wait!*An agent will get in touch ASAP. * Available Monday to Sunday **h!****:** AM* While you're waiting... type in any extra info to help my agent e.g. names, dates and description of query. *Seen* *You'll come back to me after **mins or press ' Back to Bot'.*Goodbye for now!*** Back to Bot* **You've been added to the queue**names: Mirjam Tau and Abraham Blonder*This message didn't send. Click to try again.*Flight and hotel in Tblisi **-** April*This message didn't send. Click to try again.* *Hi, Mirjam. My name is Abhishek. How may I help you today?*Are you there?*I need ot cancel my booking, and I taqlked to someone yesterday who told me you will come ba*ck to me, but nothing has happened*This message didn't send. Click to try again.* *Let me check for you.*My partner has cancer and his health has deteriorated, and we can't travel, and we made an insurance because of that*This message didn't send. Click to try again.* *So do you want to cancel the flights and hotel for both passenger?*yes please*This message didn't send. Click to try again.* *Thank you.*Do you mind waiting * minutes while I check your request?*I'll wait*This message didn't send. Click to try again.* *Your insurance company contact number is *** *** ** ** ****As of now, there is no response from the call back team.*If you want to handle this case urgently, you need to give us a call.*For the hotel I am checking with my hotel team, I request you to allow me a minute* *the same happened yesterday as well. So waht am I suppose to do if they don't answer*This message didn't send. Click to try again.*Thank you for chatting with Opodo today. It's been a pleasure assisting you. Should you need further assistance today, please click on the chat button to chat with us again. You may click the Close button on the chat window to close this chat.*I don't understand - I talked to you yesterday, so why do I need to tlak to you again*

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Customer service issue
Reported by GetHuman-mirjamta
Feb 11th, 2019 - 4 years ago
Not resolved
Seen by 127 customers so far
Similar issue to 521 others
0 customers following this


GetHuman-mirjamta started working on this issue
Feb 11th, 2019 10:22am
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Feb 11th, 2019 10:22am

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