I contacted opodo today ********** regarding booking **********. I was due to fly from...

GetHuman1389884's customer service issue with Opodo from October 2018

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The issue in GetHuman1389884's own words
To amend my booking - to miss the first flight of *. ... I contacted opodo today ********** regarding booking **********. I was due to fly from Cusco to Sao Paulo via Lima on **********. As it has been recommended to not fly to cusco due to health issues, i called Opodo to see if I could change my booking to fly directly from Lima. I was told this was not an option and could not be changed, even if I was to make a payment. Surely as the flight is not changing and all i am doing is missing the first flight, there must be something that can be done?
I am missing the first part of the flight for health conditions
For them to cancel the Cusco to Lima flight and let me fly direct from Lima to Sao Paulo
That they could change the booking to just take off the first flight.
I called them but they didnt help
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Opodo

Customer service issue
Reported by GetHuman1389884
Oct 22nd, 2018 - 2 years ago
Fixed
Seen by 25 customers so far
Similar issue to 261 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman1389884 started working on this issue
Oct 22nd, 2018 1:48pm
GetHuman1389884 indicated the issue is not fixed yet.
Oct 22nd, 2018 1:48pm