Opodo does not confirm my booked flight since weeks

GetHuman-goettfer's customer service issue with Opodo from August 2018

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The issue in GetHuman-goettfer's own words
Calline Hotline many times ... I booked a flight via OPODO Hotline on **. July **** for me and my dog. From Salzburg via Istanbul to Bangkok *n *.Sep.****. With Turkish Airlines Booking ref.: **********. The sales agent said I will get a confirmation first only for me and after receipt have to call again for my dog - but from Airline the possibility is confirmed, he said.*If I will not get confirmation for my dog within ** hours I can cancell the flight without any fees. Now is **. Aug. **** and I still not have a confirmation for my dog. I called * times to OPODO*Edreams and one time to Turkish Airlines. Every time I get info, that it seems to be okey, but than an official confirmation will be needed and I will get one within the next days. If not I shall call again. Last time yesterday, I was told I will get confirmation within ** days..... but I did not.*It is very difficult to contact Opodo, have to speak with callcenters in India or England and before pass an endless automatised answering machine. Yesterday I told the callcenter agent, I am not ready anymore to call... and she said I can use the "LIFE CHAT" on the Opodo Homepage - but such not exist !!!!*Please help me - I need an imediate confirmation about my dog because it is a long term travel to BKK and I need to organize Visa etc.*Or I have to cancell - without any fees for me !!!*Thank you*G*nter G*ttfert
Very difficult reachable, long automaticed messages
Confirm imediately or cancell free from fees
New customes, I expected that they fulfill what they promise in every call from first call. To send email-confirmation within ** hours.
Calling to Airline directly...
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Flight, Salzburg to Bangkok
Customer service issue
Reported by GetHuman-goettfer
Aug 14th, 2018 - 3 years ago
Seen by 25 customers so far
Similar issue to 163 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)


GetHuman-goettfer started working on this issue
Aug 14th, 2018 9:17am
GetHuman-goettfer shared this issue with friends on Facebook
Aug 14th, 2018 9:18am
GetHuman-goettfer shared this issue with others over email
Aug 14th, 2018 9:20am
GetHuman-goettfer indicated the issue is not fixed yet.
Aug 14th, 2018 9:20am
GetHuman-goettfer indicated the issue is not fixed yet.
Aug 14th, 2018 10:25am
GetHuman-goettfer indicated the issue is not fixed yet.
Aug 15th, 2018 12:01pm

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