Opodo does not confirm my booked flight since weeks

GetHuman-goettfer's customer service issue with Opodo from August 2018

25 views | 163 similar | 0 following
Help with my Opodo issue
Did that get it fixed?
Waiting to see if GetHuman-goettfer fixed the issue with our suggestion.
The issue in GetHuman-goettfer's own words
Calline Hotline many times ... I booked a flight via OPODO Hotline on **. July **** for me and my dog. From Salzburg via Istanbul to Bangkok *n *.Sep.****. With Turkish Airlines Booking ref.: **********. The sales agent said I will get a confirmation first only for me and after receipt have to call again for my dog - but from Airline the possibility is confirmed, he said.*If I will not get confirmation for my dog within ** hours I can cancell the flight without any fees. Now is **. Aug. **** and I still not have a confirmation for my dog. I called * times to OPODO*Edreams and one time to Turkish Airlines. Every time I get info, that it seems to be okey, but than an official confirmation will be needed and I will get one within the next days. If not I shall call again. Last time yesterday, I was told I will get confirmation within ** days..... but I did not.*It is very difficult to contact Opodo, have to speak with callcenters in India or England and before pass an endless automatised answering machine. Yesterday I told the callcenter agent, I am not ready anymore to call... and she said I can use the "LIFE CHAT" on the Opodo Homepage - but such not exist !!!!*Please help me - I need an imediate confirmation about my dog because it is a long term travel to BKK and I need to organize Visa etc.*Or I have to cancell - without any fees for me !!!*Thank you*G*nter G*ttfert
Very difficult reachable, long automaticed messages
Confirm imediately or cancell free from fees
New customes, I expected that they fulfill what they promise in every call from first call. To send email-confirmation within ** hours.
Calling to Airline directly...
How GetHuman-goettfer fixed the problem

We are waiting for GetHuman-goettfer to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Opodo's attention and get better help faster. Tap below to get started.
Having Opodo issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-goettfer fixes it.
This email address isn't valid

Opodo

Flight, Salzburg to Bangkok
Customer service issue
Reported by GetHuman-goettfer
Aug 14th, 2018 - 3 years ago
Fixed
Seen by 25 customers so far
Similar issue to 163 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-goettfer started working on this issue
Aug 14th, 2018 9:17am
GetHuman-goettfer shared this issue with friends on Facebook
Aug 14th, 2018 9:18am
GetHuman-goettfer shared this issue with others over email
Aug 14th, 2018 9:20am
GetHuman-goettfer indicated the issue is not fixed yet.
Aug 14th, 2018 9:20am
GetHuman-goettfer indicated the issue is not fixed yet.
Aug 14th, 2018 10:25am
GetHuman-goettfer indicated the issue is not fixed yet.
Aug 15th, 2018 12:01pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies