Appalling service

GetHuman-hilllm's customer service issue with Opodo from May 2018

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The issue in GetHuman-hilllm's own words
Change a surname after marriage ... It is extremely difficult to contact these via telephone. On the occasions I have managed to get through I have waited an extraordinary time. I have just been put on hold and have been waiting for ** mins for someone to get back to me. It is ludicrous*I am trying to change the name on the booking as my partner and I are now married and she has changed her name and passport. I have sent the documents as requested - marriage certificate and passport. I was then asked to contact customer services, which I did and took me * attempts of holding on for more than ** mins. I finally got through and confirmed they had my documents to pass across and would get back to me. No one has. BA will not speak to me directly. I called again today and was put on hold. I waited ** mins before putting the phone down.*How on earth do Opodo ever resolve an issue??????????????
Telephone system appalling. Wait too long. No email contact. Cut you off after lengthy waits. Duplication

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Opodo

Flights
Customer service issue
Reported by GetHuman-hilllm
May 23rd, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 204 others
0 customers following this
Items needed
Who made the booking
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Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-hilllm started working on this issue
May 23rd, 2018 2:59pm
GetHuman-hilllm indicated the issue is not fixed yet.
May 23rd, 2018 2:59pm
GetHuman-hilllm indicated the issue is not fixed yet.
May 24th, 2018 4:23pm
GetHuman-hilllm indicated the issue is not fixed yet.
May 24th, 2018 4:25pm
GetHuman-hilllm indicated the issue is not fixed yet.
May 24th, 2018 6:39pm
GetHuman-hilllm indicated the issue is not fixed yet.
May 26th, 2018 5:14pm

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