Why am I not going to get points for future reservations I have made?

GetHuman815491's customer service issue with OpenTable from June 2018

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The issue and preferred resolution, in GetHuman815491's own words:
The problem I ran into: Why am I not going to get points for future reservations I have made?
I trust that OpenTable will make this right and come up with a resolution that is fair.
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OpenTable

Customer service issue
Reported by GetHuman815491
Jun 24th, 2018 - 2 mons ago
I have an issue with OpenTable too
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Seen by 10 customers so far
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Items needed
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Timeline
GetHuman815491 started working on this issue
Jun 24th 1:25pm