I have been trying for * days now to get customer service to place an order for AH repl...

GetHuman5864513's Complaint issue with Oneida.com from March 2021

Help with my Oneida.com issue
First: share to improve GetHuman5864513's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5864513 may need:
Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman5864513's own words
I have been trying for * days now to get customer service to place an order for AH replacement lids. Every single no. I call, whether US or Can, I get the same msg. "all of our agents are assisting other customers, please leave your name & ph. no., etc." I have done so on at least *-* occ. I have called every ph. no. associated with Oneida Group*Anchor Hocking and am getting nowhere fast. Terribly frustrating and terrible service. Am I to assume that Oneida Group does not really want customer business? It appears so. I will try one more time before going to another product*company. *Email below.
Try phoning customers back who've left repeated msgs. asking for help!! What's point of having a contact no. if you don't bother to respond??
How GetHuman5864513 fixed the problem

We are waiting for GetHuman5864513 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Oneida.com's attention and get better help faster. Tap below to get started.
Having Oneida.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Oneida.com

Complaint issue
Reported by GetHuman5864513
Mar 19th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 24 others
0 customers following this

Timeline

GetHuman5864513 started working on this issue
Mar 19th 4:33pm
GetHuman5864513 indicated the issue is not fixed yet.
Mar 20th 6:08pm
GetHuman5864513 indicated the issue is not fixed yet.
Mar 20th 6:12pm

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians