I have been trying for * days now to get customer service to place an order for AH repl...

GetHuman5864513's Complaint issue with Oneida.com from March 2021

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The issue in GetHuman5864513's own words
I have been trying for * days now to get customer service to place an order for AH replacement lids. Every single no. I call, whether US or Can, I get the same msg. "all of our agents are assisting other customers, please leave your name & ph. no., etc." I have done so on at least *-* occ. I have called every ph. no. associated with Oneida Group*Anchor Hocking and am getting nowhere fast. Terribly frustrating and terrible service. Am I to assume that Oneida Group does not really want customer business? It appears so. I will try one more time before going to another product*company. *Email below.
Try phoning customers back who've left repeated msgs. asking for help!! What's point of having a contact no. if you don't bother to respond??
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Oneida.com

Complaint issue
Reported by GetHuman5864513
Mar 19th, 2021 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 24 others
0 customers following this

Timeline

GetHuman5864513 started working on this issue
Mar 19th, 2021 4:33pm
GetHuman5864513 indicated the issue is not fixed yet.
Mar 20th, 2021 6:08pm
GetHuman5864513 indicated the issue is not fixed yet.
Mar 20th, 2021 6:12pm