Our booking is *********May ** **** booking which was cancelled by the airline *This wa...

GetHuman4850544's customer service issue with OneTravel.com from May 2020

Help with my OneTravel.com issue
First: share to improve GetHuman4850544's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4850544 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman4850544's own words
Our booking is *********May ** **** booking which was cancelled by the airline *This was a gift flight for my daughter and her husband (Kyle and Miranda brubacher) they were planning on a trip to Disney world *So because of corona virus Disney was closed and so we rebooked their trip to September ** week *I was worried that they wouldn’t get a flight so I booked another flight for them for September *Then west jet cancelled the May ** which we expected but now I’m getting from you a credit and not a refund but I’ve paid for the flight in September as well *Could I please get a refund for the May **th flight? *I called yesterday and spoke to Oscar and he told me to call westjet so I did tonight *They told me because I booked with you I had to deal with you about this mess*So I’m getting a run around now *I’m back to you *The credit says I can’t transfer to my husband and I for the flight *So now I have a credit flight and a flight for September and we can’t use the credit flight because it was in our kids names *Now they hopefully will be using the September flight *Also we have to use credit flight by feb ** ****!! *Westjet told me it should be good for ** months *What a mess could you please help*Corona virus is not what we expected and we need help with this *What can be done

GetHuman4850544 did not yet indicate what OneTravel.com should do to make this right.

How GetHuman4850544 fixed the problem

We are waiting for GetHuman4850544 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get OneTravel.com's attention and get better help faster. Tap below to get started.
Having OneTravel.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

OneTravel.com

Customer service issue
Reported by GetHuman4850544
May 20th, 2020 - 3 years ago
Not resolved
Seen by 20 customers so far
Similar issue to 64 others
0 customers following this

Timeline

GetHuman4850544 started working on this issue
May 20th, 2020 11:26pm
GetHuman4850544 indicated the issue is not fixed yet.
May 21st, 2020 9:46am
GetHuman4850544 indicated the issue is not fixed yet.
May 21st, 2020 9:55am
GetHuman4850544 indicated the issue is not fixed yet.
May 21st, 2020 9:55am

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians