The sidewalk out front was broken to fix a gas-line repair . Still broken since **** .

GetHuman-drummerq's customer service issue with Oncor from July 2018

8 views | 109 similar | 0 following
Help with my Oncor issue
First: share to improve GetHuman-drummerq's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-drummerq to get a Oncor rep on the line!
Always use the GetHuman Phone to call Oncor. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-drummerq's own words
I can't repair the sidewalk . ... Six years ago a gas line across the street was broken during a sewer replacement . In order to be repaired , the sidewalk in front of my house , near the corner , had to be removed . It was never repaired . It was filled with gravel , with the promise to return to fix it . They never returned . The gravel is now gone , grass has grown in , causing a tripping hazard .
The sidewalk was filled with gravel because of the hole left from the gas-line repair . Since then the gravel is gone and the hole is still there , creating a hazard for people walking on it .
Oncor should return and repair the hole like they promised to do * years ago .
I have been a customer since **** - Lone Star Gas , then Atmos - ** years .
Called the city of Dallas . They said if Oncor broke it up they should repair it . *I am to let them know if Oncor will fix it . If not , they will contact oncor .
How GetHuman-drummerq fixed the problem

We are waiting for GetHuman-drummerq to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Oncor's attention and get better help faster. Tap below to get started.
Having Oncor issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-drummerq fixes it.
This email address isn't valid

Oncor

Service
Customer service issue
Reported by GetHuman-drummerq
Jul 16th, 2018 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 109 others
0 customers following this
Items needed
Name
Account number
Phone number
Email
Service address

Timeline

GetHuman-drummerq started working on this issue
Jul 16th, 2018 9:35pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers