The following orders have been dumped, not delivered, on the side of the road quite a w...

GetHuman-bonnit's Complaint issue with OnTrac from June 2020

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The issue in GetHuman-bonnit's own words
The following orders have been dumped, not delivered, on the side of the road quite a way from my driveway*gate. Three of the orders had been ripped open and twice items had been removed. I have witnesses, different individuals who tracked me down at different times to tell me a "box with your name on it is lying on the side of the road in the grass." I have called Walmart.com customer service the most recent two times, and they have lodged a complaint with your company on my behalf. I have no confidence in any response or action. I have witness statements and photos. The packages, I have realized today, are always dumped in the same spot. **C**************: photo and video of dumped item *C**************: Available witness to spot package dumped*found - package torn open, items missing*C**************: Available witness to spot package dumped*found - package torn open, items missing*C**************: Available witness to spot package dumped*found - package torn open, no items missing**As I am sheltering in place in a rural northern California area, it is vital I am able to receive items ordered. **This situation is unacceptable.

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OnTrac

Complaint issue
Reported by GetHuman-bonnit
Jun 25th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 399 others
0 customers following this

Timeline

GetHuman-bonnit started working on this issue
Jun 25th, 2020 7:52pm

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