Tracking says delivered but not delivered

GetHuman2461469's customer service issue with OnTrac from March 2019

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The issue in GetHuman2461469's own words
Purchase jeans ... Hi ordered two jeans in amazon.com - Order * ***-*******-******* and tracking says it was delivered on Feb ** to below address: *shankar Jayaraman, under the care of Kanak Sesha**** CONTINENTAL CIR APT * ****MOUNTAIN VIEW, CA *****-******Shipped with ONTRAC *Tracking ID C****************But it was not delivered.. I have been chating with amazon for last * weeks and they asked me to file a police complaint but police was not ready to take the complaint as no one has signed while taking the delivery.. police is saying it was not delivered as there is evidence of delivery. Amazon also confirmed that no has signed it. Request to please look in to this.. Amazon asked me to get in touch Ontrac for resolution.
It never happened and it is a first time it happened.. Frustrating part is this si going back and forth with Amazon for last * weeks and now Amazon is asking me to get in touch with Ontrac as they said to be delivered but it is not.
Yes please. Deliver the jeans or refund the money.
For multiple years.. and this kind of incident never happened. Amazon wanted me to file a police compliant to proceed further.. But police is not taking the compliant as no one signed at the time of taking the delivery.. not track of whom it is delivered and handed over.. As Amazon unable to provide any names and details of delivery police is asking me to go back to Amazon..
Tried filing police compliant but it didn't work.
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OnTrac

Amazon.com site
Customer service issue
Reported by GetHuman2461469
Mar 12th, 2019 - 5 mons ago
I have an issue with OnTrac too
Not resolved
Seen by 15 customers so far
Similar issue to 328 others
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GetHuman2461469 started working on this issue
Mar 12th 3:08pm