Tracking * C****************Your tracking history indicates my eBay order was delivered...

GetHuman-sfchihua's customer service issue with OnTrac from March 2019

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Tracking * C****************Your tracking history indicates my eBay order was delivered on *** at ***a. First of all tho was informed that the orders estimated delivery date was to be *** so I wasn't looking for it on ***. Secondly, I live in a ** unit apartment building in San Francisco - NO ONE contacted me from the building entry callbox to buzz the entry gate door and gate open so they could enter* the only way to enter would be to walk in as someone was exiting or leaving the building while gate and door was open. Thirdly - Building Management has posted notices instructing carrier drivers to deliver packages to the resident and to NOT LEAVE PACKAGES UNATTENDED in the mail room area, but sadly this is often totally disregarded resulting in a guest or whoever to just pick up the package and be on their way with it. Fourthly - I did not receive the packagee.**When I checked my email on Saturday the *nd, I had received an email from eBay showing OnTrac delivered my package on *** at ***a. I immediately went downstairs - no package. This didn't surprise me as it's ** hours after OnTrac shows delivery.**I did my due diligence. I emailed the ebay seller informing them of the situation and opened a package nog received incident with eBay. The seller immediately turned the issue over to eBay. I then received an eBay email informing me that OnTrac shows it was delivered and no refund or replacement will be issued. I find this totally unacceptable. **I have contacted building management to see if the security camera footage is available to *) Show if OnTrac entered the building firstly *) If OnTrac did enter, did they enter without designated resident authorization (walking in while door was open due to someone entering or exiting *) If they did randomly use callbox of some resident to just let them in which would then necessitate requesting the callbox door entry log to determine which apartment number was called *) determine where package was left ignoring building management's policy of delivering to resident directly and not leaving packages unattended.**I have contacted my credit card company to dispute this as I don't have what I ordered and I am filing an appeal with eBay to launch a detailed investigation into this matter. **I am also requesting that OnTrac launch their own investigation of this incident. This communication will obviously be sent to eBay and my credit card issuer as will your responses. **Thanks in advance for your assistance. Your cooperation is certainly appreciated and expected. **Terry R Brewer**** McAllister ST Apt *** *San Francisco, CA ***** ***********

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Customer service issue
Reported by GetHuman-sfchihua
Mar 7th, 2019 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 323 others
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GetHuman-sfchihua started working on this issue
Mar 7th, 2019 5:06am