Hi,**I have put in a wrong address for my order ********* from Fashion Nova. The correc...

GetHuman-llenared's customer service issue with OnTrac from August 2018

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Hi,**I have put in a wrong address for my order ********* from Fashion Nova. The correct address was "**** Estrella Ct. Pinole CA *****". It failed to deliver as the address I put down had no one living in it. I ordered on the **rd July and it’s already ** August and there has been no resolution. I live in Australia and was in the US for a holiday but the package didn’t make it in time for me to receive it as I’d already left. *Tracking number: D****************Fashion Nova couldn’t do anything about it instead telling me to contact OnTrac then OnTrac told me to contact Fashion Nova and they were all pointing fingers at each other.**I don’t know where it currently is as I cannot do anything from Australia nor can I contact anyone, so I would like to ask if you could have the package returned to the Fashion Nova warehouse in LA as no one has received it at all up to this date (Mon, ** Aug). I don’t know if it’s even in OnTrac’s office or if it’s waiting outside a house no one is living in. It would be more convenient if the package could be sent to me here in Australia where I live. I am good to pay for international shipping costs.**Sorry for the inconvenience and I really hope you guys could help. It’s been weeks and I really need a resolution because I don’t know where it is.**Thank you.**Kind regards,*Llena
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OnTrac

Customer service issue
Reported by GetHuman-llenared
Aug 13th, 2018 - 7 mons ago
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GetHuman-llenared started working on this issue
Aug 13th, 2018 12:53pm
GetHuman-llenared confirmed the issue is fixed. Hooray!
Aug 15th, 2018 10:52pm