Mom accidentally refused a package

GetHuman633240's customer service issue with OnTrac from April 2018

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The issue and preferred resolution, in GetHuman633240's own words:
The problem I ran into: Mom accidentally refused a package
I trust that OnTrac will make this right and come up with a resolution that is fair.
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OnTrac

Customer service issue
Reported by GetHuman633240
Apr 27th, 2018 - 3 mons ago
I have an issue with OnTrac too
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Seen by 2 customers so far
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GetHuman633240 started working on this issue
Apr 27th 2:30am