My package says it's been delivered but I have not received it yet. When looking it up...

GetHuman629720's customer service issue with OnTrac from April 2018

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The issue in GetHuman629720's own words
My package says it's been delivered but I have not received it yet. When looking it up by tracking number it shows it's out for delivery... I need some confirmation on if it's on its way or it's missing.
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OnTrac

Customer service issue
Reported by GetHuman629720
Apr 26th, 2018 - 7 mons ago
I have an issue with OnTrac too
Not resolved
Seen by 2 customers so far
Similar issue to 116 others
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Timeline
GetHuman629720 started working on this issue
Apr 26th 12:05am