My package says it's been delivered but I have not received it yet. When looking it up...

GetHuman629720's customer service issue with OnTrac from April 2018

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Help with my OnTrac issue
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Who made the purchase and Tracking number
GetHuman629720's next move: have a OnTrac rep call.
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The issue and preferred resolution, in GetHuman629720's own words:
My package says it's been delivered but I have not received it yet. When looking it up by tracking number it shows it's out for delivery... I need some confirmation on if it's on its way or it's missing.
I trust that OnTrac will make this right and come up with a resolution that is fair.
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OnTrac

Customer service issue
Reported by GetHuman629720
Apr 26th, 2018 - 3 mons ago
I have an issue with OnTrac too
Not resolved
Seen by 2 customers so far
Similar issue to 58 others
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Timeline
GetHuman629720 started working on this issue
Apr 26th 12:05am