Received my order the container was dry and the dry ice had melted. My food boxes were warm.

GetHuman-rrndrck's Complaint issue with OmahaSteaks.com from December 2019

Help with my OmahaSteaks.com issue
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-rrndrck's own words
The problem: Received my order the container was dry and the dry ice had melted. My food boxes were warm.

GetHuman-rrndrck did not yet indicate what OmahaSteaks.com should do to make this right.

How GetHuman-rrndrck fixed the problem
Yes, I contacted customer service, she was very understanding and explained to me how things work.
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OmahaSteaks.com

Complaint issue
Reported by GetHuman-rrndrck
Dec 8th, 2019 - a year ago
Fixed
GetHuman-rrndrck shared how to fix
Seen by 18 customers so far
Similar issue to 10 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-rrndrck started working on this issue
Dec 8th, 2019 3:44am
GetHuman-rrndrck indicated the issue is not fixed yet.
Dec 8th, 2019 8:23pm
GetHuman-rrndrck confirmed the issue is fixed. Hooray!
Dec 9th, 2019 2:30pm

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