Was looking at a holiday package of meat last night and got almost to the end of my ord...

GetHuman-granttam's customer service issue with OmahaSteaks.com from December 2018

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The issue in GetHuman-granttam's own words
Was looking at a holiday package of meat last night and got almost to the end of my ordeevwhen I seen that the shipping cost of the bundle I was trying to order was going to be ** dollars. I thought that was an outrageous amounts so I decided not to order and scrolled back up the screen and deleted my CC info and x'ed out of the site. Less than * minutes later I received notification that Omaha steaks had charged ** dollars and change to my card. (again I never hit the order now button or confirmed any order). I think this is an outrage. I called customer service only to get an answer by an automated phone answering line that said someone would be with me shortly. I waited on hold hearing that same message repeat over and over from approx *pm until ***pm when I was so angry I hung up. I would like a refund of course but also I would like them to replace the money on my card instantly (today). So many times when this kind of thing happens the company will authorize a refund but then it takes *-* days for the money to show back up in your account. This is unacceptable and I would like a instant refund.

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OmahaSteaks.com

Customer service issue
Reported by GetHuman-granttam
Dec 13th, 2018 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 27 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman-granttam started working on this issue
Dec 13th, 2018 3:01pm
GetHuman-granttam indicated the issue is not fixed yet.
Dec 16th, 2018 3:27pm
GetHuman-granttam indicated the issue is not fixed yet.
Dec 16th, 2018 3:31pm
GetHuman-granttam indicated the issue is not fixed yet.
Dec 16th, 2018 3:33pm

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