Old Spice Customer Service Issues

Archive 1

The following are issues that customers reported to GetHuman about Old Spice customer service, archive #1. It includes a selection of 8 issue(s) reported November 29, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have experienced skin irritation from using the Old Spice Captain deodorant from the red collection. The product caused my skin to ball up and darken, resulting in burns. After using it for 1-2 weeks, I noticed the issue and realized this has affected other customers over the past few years. I contacted the company, and they offered a $6.00 coupon, which I find unacceptable given the pain and suffering caused. I am reluctant to try a different product and seek reimbursement for the damage. I will document the burns for evidence. This situation is distressing and needs to be addressed promptly.
Reported by GetHuman-humblr on Thursday, November 29, 2018 9:20 PM
I have been using Old Spice "Fresh" deodorant on and off for about a year. However, after a few weeks of use, I experienced a burning sensation under my armpits and developed a rash-like scratch that was uncomfortable and unbearable, especially when applying another brand of deodorant after showers. Both of my armpits have peeled, leaving scars and a ring of irritation. This is unacceptable, and I am seeking appropriate compensation for this severe reaction. It is disheartening that a product meant to promote cleanliness and freshness has caused such discomfort. I have photo evidence and will pursue legal action if my concerns are not addressed promptly.
Reported by GetHuman-burdenw on Wednesday, July 24, 2019 8:10 PM
I would like to express my gratitude for creating a product that truly works. As a woman, I have struggled to find a feminine deodorant/antiperspirant that is effective until I discovered the Fiji scent Old Spice deodorant/antiperspirant. Using this product gives me confidence all day long, keeping me dry and smelling great despite the daily stresses. I am excited to try the new lavender scent that one of my sisters mentioned. I appreciate a product that lives up to its claims. Any new female scents would be eagerly welcomed by all three of us. It's wonderful to smell feminine while trusting a product that performs as promised. Thank you for your excellent products!
Reported by GetHuman3472246 on Friday, August 23, 2019 6:50 PM
Dear Customer Service, I have been using Old Spice deodorant for over 10 years without any issues until recently. I purchased the Old Spice, After Hours, deodorant last week, and shortly after, my armpits started to hurt. The pain escalated to extreme rashes and scabs, making it unbearable. My doctor explained that the new formula in Old Spice products can harm the skin, leaving me unable to use deodorant for a while and requiring medication to heal. As a loyal customer, I am truly disappointed in Old Spice. I hope to receive some assistance or information to address this concerning situation. Sincerely, Claire
Reported by GetHuman3798776 on Sunday, October 20, 2019 4:42 PM
I experienced chemical burns under both of my arms due to your product. I have images showing blisters, broken skin, raised bumps, and pus. The pain is severe, impacting my ability to work. I sought medical treatment, but the condition is not improving and has led me to be hospitalized. The product responsible is Old Spice High Endurance Deodorant in Fresh fragrance. I seek a remedy for my injury and compensation for the distress caused by this incident. I trust you will address this matter with the appropriate urgency and consideration.
Reported by GetHuman8211019 on Saturday, March 4, 2023 5:43 PM
I recently purchased an Old Spice stick deodorant, and after a short time, the dial mechanism that pushes the deodorant up and down stopped working. Now all the deodorant is stuck at the bottom, and I can't seem to get any out. I believe this is a manufacturing issue, and I am frustrated that the product is not working as intended. I could provide evidence of the stuck deodorant, but I am unsure how to do so via email. I would appreciate it if a solution could be provided. Thank you!
Reported by GetHuman8345007 on Thursday, May 4, 2023 11:45 PM
I purchased an Old Spice roll-on from Checkers on December 24, [redacted]. In early January [redacted], I noticed a tumor in my armpit which was painful and heavy. I suspect it might be related to the roll-on I purchased. My 16-year-old nephew also developed a large tumor after using the same roll-on in May [redacted]. I believe there might be a connection between the product and our health issues. I would like to seek justice for the situation as it has impacted our health after spending money on these products.
Reported by GetHuman8443158 on Monday, June 19, 2023 10:51 AM
Hello, my name is Steven, and I wanted to express my appreciation for the new series of commercials on TV. These are the type of advertisements that truly capture attention without resorting to unnecessary content. In an era where TV content is heading in a questionable direction, it's refreshing to see well-crafted ads that focus on the message without any inappropriate elements. Kudos to the writers and everyone involved in making these commercials a success. It's commendable to see a return to quality advertising that is suitable for audiences of all ages. Thanks for bringing back the essence of Old Spice and setting a positive example in the world of commercials. Much gratitude, Steven Kramer
Reported by GetHuman8646498 on Tuesday, October 3, 2023 3:08 PM

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