Hello, **My name is Claire and I have used your deodorant product for over ** years and...

GetHuman3798776's Complaint issue with Old Spice from October 2019

Help with my Old Spice issue
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Where was the item purchased, Order number (if applicable), and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman3798776's own words
Hello, **My name is Claire and I have used your deodorant product for over ** years and never had any issues. Last week I went to buy another stick of Old Spice, After Hours, and started to experience some extreme pain in my armpits. Because I have been a loyal customer with Old Spice, I never thought anything of it. Days later I started to notice extreme rashes and scabs in my armpit that caused even more pain than before. I then went to the doctor to see what this could possibly be from, and they said that the new formula used in your products are very harmful for the skin and that is why I am experiencing these issues. So now, I am no longer able to wear deodorant for the next few weeks and on a couple medications to make the rashes, burns, blisters and scabs go away. **I just wanted to reach out and let you know how disappointed I am in Old Spice after being a loyal customer for years. I hope someone does see this and reaches out to me regarding this situation. **Thank you, **Claire

GetHuman3798776 did not yet indicate what Old Spice should do to make this right.

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Old Spice

Complaint issue
Reported by GetHuman3798776
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 90 others
0 customers following this

Timeline

GetHuman3798776 started working on this issue
Oct 20th, 2019 4:42pm
GetHuman3798776 indicated the issue is not fixed yet.
Oct 21st, 2019 4:55pm
GetHuman3798776 indicated the issue is not fixed yet.
Oct 21st, 2019 4:56pm

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