On October **, **** I purchased several items from the Old Navy store in Rosenberg, TX...

GetHuman3834495's customer service issue with Old Navy from October 2019

Help with my Old Navy issue
The issue in GetHuman3834495's own words
On October **, **** I purchased several items from the Old Navy store in Rosenberg, TX. One of these items was a long-sleeved shirt. About a week or two after purchasing it, I decided to wash it so that I could wear it in the next few days. I washed it in cold water and line-dried it just like I do all of my clothes, except for scrubs and underwear. I couldn't believe my eyes when I took it out of the wash. It looked like something off of a television comedy where the husband has washed the wife's sweater, and it has shrunk down to look like a child's sweater. I couldn't believe how much it had shrunk, and after washing it in cold, no less! I bought it in the first place because it had long sleeves, yet wasn't a hot, heavy shirt, and because it came far enough down over my butt to cover it. I don't like short shirts. After washing it, however* the sleeves and the overall length were way shorter. It didn't even cover my butt any longer but instead hit me right below mid-butt. I was not happy. The next chance I got to go back to the town I bought it in, which was this past Thursday(**-**-**), I returned the shirt to the store with my receipt. I took one of the same shirts off of the rack and covered it with my shirt to demonstrate to the clerk how much it had shrunk. I was told that it is the store's policy not to accept returned merchandise that has been washed. Like I told her, your store should stand behind your merchandise and refund the money for an obviously defective item of clothing. It's also not like I had washed it ten times and tried to bring it back four months later. I brought it back fairly soon after purchasing it(two weeks) and after washing it one time, according to the manufacturer's label, I might add. I had already planned on trying on more clothes and making another purchase that day while I was there. After what I was told, though, I said forget it! That was a $**.** shirt that was **% off. So, what your store policy tells me is that you would rather lose a customer than refund them $**.** for a defective shirt that can't even be washed properly without shrinking. Well, if that is the way you do business, then so be it. I will take my business elsewhere. By the way, this same thing happened with a shirt a few years ago that I bought at Dillard's, and they made good on the poor quality of the shirt and refunded my money. I guess that's the difference in a high quality store and an obviously low quality one. I wanted to write about this issue in an email because I have a picture of the shirt and my receipt that I wanted to include, but there is no email address to be found anywhere online for your company. Thank you. Debbie Reed

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Old Navy

Customer service issue
Reported by GetHuman3834495
Oct 26th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 3694 others
0 customers following this
Items needed
Name
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman3834495 started working on this issue
Oct 26th, 2019 7:47pm
GetHuman3834495 confirmed the issue is fixed. Hooray!
Nov 4th, 2019 1:59pm

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