I have purchased several pairs of your pixie ankle pants, in different colors, which I...

GetHuman-bave's customer service issue with Old Navy from March 2019

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The issue in GetHuman-bave's own words
I have purchased several pairs of your pixie ankle pants, in different colors, which I absolutely LOVE the way they fit me. I have noticed mostly in the black pairs (but also in the red and dark green) I have purchased, they have faded within *-* washes. The pants actually even say "Never Fade" on them. I have in the past just purchased new pairs of the same pants and even hand washed them, which they still faded. These pants are not cheap, and as I mentioned they fit great, I am just very disappointed That of the * black pairs I have purchased none of them have the Black color to them any longer.
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Old Navy

Customer service issue
Reported by GetHuman-bave
Mar 12th, 2019 - 5 mons ago
I have an issue with Old Navy too
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Mar 12th 3:16pm