Hi there, I purchased a pair of men's slim stretch pants on Nov **, **** at The Outlet...
GetHuman2321588's customer service issue with Old Navy from February 2019
Help with my Old Navy issue
Next: our robot will wait on hold for GetHuman2321588 to get a Old Navy rep on the line!
Always use the GetHuman Phone tocall Old Navy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2321588's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2321588 may need:
Name, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman2321588's own words
Hi there, I purchased a pair of men's slim stretch pants on Nov **, **** at The Outlet Collection mall in Winnepeg, MB. My husband has had these exact pants in the past from Old Navy, and has loved them! However, this time after he wore them only about * times, the seam in the back by the butt started to come apart. They have been sitting untouched since then because I couldn't find the reciept. I have now found the receipt, so if there are any numbers you need off of it, or simply want a picture of the receipt or the pants I will gladly send that. We are loyal Old Navy shoppers, and have been very happy with our clothes from you most of the time. We realize these things sometimes happen, but we would be very appreciative if you would be able to replace these for us. Looking forward to hearing back.**Thanks,**Annie Friesen
GetHuman2321588 did not yet indicate what Old Navy should do to make this right.
I have an issue with Old Navy too
How GetHuman2321588 fixed the problem
We are waiting for GetHuman2321588 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.