I placed an online order for store pickup yesterday around *pm EST. I stopped into the...
GetHuman2233182's customer service issue with Old Navy from February 2019
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The issue in GetHuman2233182's own words
I placed an online order for store pickup yesterday around *pm EST. I stopped into the store at *:** and was told the order was never received, although I was charged for it. I checked the order status today, and it says pending shipment and that it is not expected until the **st. I ordered these for pickup because I needed them today for gifts, not the **st. It is only * pairs of socks, which I know are available in the store because I saw them yesterday. I would have just cancelled my order and bought them at the store, but I used my rewards from my old navy credit card to purchase them. Order number: TXCSMK*
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