I placed an online order for store pickup yesterday around *pm EST. I stopped into the...

GetHuman2233182's customer service issue with Old Navy from February 2019

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The issue in GetHuman2233182's own words
I placed an online order for store pickup yesterday around *pm EST. I stopped into the store at *:** and was told the order was never received, although I was charged for it. I checked the order status today, and it says pending shipment and that it is not expected until the **st. I ordered these for pickup because I needed them today for gifts, not the **st. It is only * pairs of socks, which I know are available in the store because I saw them yesterday. I would have just cancelled my order and bought them at the store, but I used my rewards from my old navy credit card to purchase them. Order number: TXCSMK*
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Old Navy

Customer service issue
Reported by GetHuman2233182
Feb 18th, 2019 - 8 mons ago
I have an issue with Old Navy too
Not resolved
Seen by 1 customer so far
Similar issue to 2271 others
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Timeline
GetHuman2233182 started working on this issue
Feb 18th 4:01pm