I purchased a down hooded black zip up black jacket for my son the second week of Decem...
GetHuman-reneerva's customer service issue with Old Navy from February 2019
Help with my Old Navy issue
Next: our robot will wait on hold for GetHuman-reneerva to get a Old Navy rep on the line!
Always use the GetHuman Phone tocall Old Navy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-reneerva's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-reneerva may need:
Name, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-reneerva's own words
I purchased a down hooded black zip up black jacket for my son the second week of December ****. Within a month the stictching on the hood came apart and filling coming out, a week later the zipper teeth started coming off. I have not washed it or anything. I would think spending **.** plus tax for a winter coat would last longer than a month. I’m truly disappointed and being a mother of four on a fixed income this is highly unacceptable.
GetHuman-reneerva did not yet indicate what Old Navy should do to make this right.
I have an issue with Old Navy too
How GetHuman-reneerva fixed the problem
We are waiting for GetHuman-reneerva to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.