I went to old navy on Saturday **** and made a purchase of two pairs of shoes, I tried...

GetHuman2029437's customer service issue with Old Navy from January 2019

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The issue in GetHuman2029437's own words
I went to old navy on Saturday **** and made a purchase of two pairs of shoes, I tried to use my $* in rewards and the cashier informed me I could not use the $* unless I used my old navy credit card. I did not want to use my old navy credit card so I told her it was fine and I just wouldn’t use the $* reward. She ran my transaction and it debited my bank acct but then she credited it back and gave me a receipt showing where it was credited back to my account. Then they started having computer trouble and ran my transaction again and she said the computer shut off. It debited my account again but never went back in my account. I called and spoke with a customer service representative and they told me to wait and it would fall off but it never did.
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Old Navy

Customer service issue
Reported by GetHuman2029437
Jan 24th, 2019 - 3 mons ago
I have an issue with Old Navy too
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GetHuman2029437 started working on this issue
Jan 24th 1:23pm