I came into the Tempe marketplace location to do a return. The items were unworn with t...

GetHuman1958362's customer service issue with Old Navy from January 2019

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The issue in GetHuman1958362's own words
I came into the Tempe marketplace location to do a return. The items were unworn with tags still on them. I also still had the receipt in hand. When I asked todo the return the cashier said she needed to treat the items as if there was no receipt because they were passed the return deadline. Not only could I not get my money back, the little store credit they offered me needed to be mailed to me. This is absolutely unacceptable and I should be refunded in full to my original payment.
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Old Navy

Customer service issue
Reported by GetHuman1958362
Jan 13th, 2019 - 9 mons ago
I have an issue with Old Navy too
Not resolved
Seen by 3 customers so far
Similar issue to 1853 others
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Timeline
GetHuman1958362 started working on this issue
Jan 13th 11:29pm