I ordered something online and when I go to start a return it says "Return items from t...

GetHuman-mkimm's customer service issue with Old Navy from January 2019

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The issue in GetHuman-mkimm's own words
I ordered something online and when I go to start a return it says "Return items from this order through Jan **". But when I click "Return items" it says "There are no eligible item(s) to return from order".**Today is January **th so I should have two more days to return items. This is the same case with * online orders (* from Old Navy and * from Banana Republic). **I should still have * days to return items from these orders. Why is it saying the opposite?
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Old Navy

Customer service issue
Reported by GetHuman-mkimm
Jan 13th, 2019 - 9 mons ago
I have an issue with Old Navy too
Not resolved
Seen by 4 customers so far
Similar issue to 1849 others
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Items needed
Name
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-mkimm started working on this issue
Jan 13th 8:26pm