I was visiting the old navy store in state college pa last night and had a terrible exp...
GetHuman1757969's customer service issue with Old Navy from December 2018
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The issue in GetHuman1757969's own words
I was visiting the old navy store in state college pa last night and had a terrible experience. I had **.** worth of merchandise and went to check out but the girl at the cash register was clueless. I had a coupon that said if you spend in store ** that you get ** off your total. first of all I was like a dollar short so she said to grab a candy bar.. so I did and then the manager said oh no that doesn't count. so I put back the candy bar and grabbed some socks. he still had trouble getting the coupon to work. left me standing there and went to help someone else. about ** min later came back and said very rudely. well .. we have to re ring everything and try it again. it had a code SAVE for it. so we did all that.. and he says oh it still isn't working because it says the coupon has been used. WELL yeah because he already rang it up once and he messed it up. he said well I can give you **% but not that other coupon. I said no I don't want **% I have a coupon and I went and got extra items to make my quota. he yet AGAIN walked away to help someone and said oh I need more time to help you i'll be back. I finally... after standing there a half hour... walked out. VERY mad very unsatisfied and unhappy. I love old navy and used to shop there a lot.. this manager is named JIM. I really would like you to know about this incident.. other customers couldn't believe how he acted to me in there. I think I should be given something for standing there for over a half hour and still d idnt get to leave with my merchandise...
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