I bought two pair of jeans several months ago, we had to estimate because we have shopp...

GetHuman1712408's customer service issue with Old Navy from December 2018

1356 similar
0 following
Help with my Old Navy issue
Next: our robot will wait on hold for GetHuman1712408 to get a Old Navy rep on the line!
Always use the GetHuman Phone tocall Old Navy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1712408's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1712408 may need:
Name, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1712408's own words
I bought two pair of jeans several months ago, we had to estimate because we have shopped st Old Navy a lot and was not sure. Both pair of jeans started to rip down the exact same seam on both pairs. Went to your Opry Mills Store in Nashville. The *Nice young lady looked and stated their was a definite defect in the jeans. Her manager ( Natasha ) came by and stated we stand by our products, but since you have worn and washed - they would not allow me to exchange.**Today Old Navy lost one customer. Maybe that’s not important !! But the professionalism and customer service shown today was absolutely awful. If truly Natasha is a manager, you are in a world of hurt at this store.**Gary Byars****-***-****
GetHuman1712408 did not yet indicate what Old Navy should do to make this right.
I have an issue with Old Navy too
How GetHuman1712408 fixed the problem
We are waiting for GetHuman1712408 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Old Navy's attention and get better help faster. Tap below to get started.
Having Old Navy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1712408 fixes it.
This email address isn't valid

Old Navy

Customer service issue
Reported by GetHuman1712408
Dec 7th, 2018 - 6 mons ago
I have an issue with Old Navy too
Not resolved
Seen by 5 customers so far
Similar issue to 1356 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1712408 started working on this issue
Dec 7th, 2018 7:47pm