I bought two pair of jeans several months ago, we had to estimate because we have shopp...

GetHuman1712408's customer service issue with Old Navy from December 2018

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The issue in GetHuman1712408's own words
I bought two pair of jeans several months ago, we had to estimate because we have shopped st Old Navy a lot and was not sure. Both pair of jeans started to rip down the exact same seam on both pairs. Went to your Opry Mills Store in Nashville. The *Nice young lady looked and stated their was a definite defect in the jeans. Her manager ( Natasha ) came by and stated we stand by our products, but since you have worn and washed - they would not allow me to exchange.**Today Old Navy lost one customer. Maybe that’s not important !! But the professionalism and customer service shown today was absolutely awful. If truly Natasha is a manager, you are in a world of hurt at this store.**Gary Byars****-***-****
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Old Navy

Customer service issue
Reported by GetHuman1712408
Dec 7th, 2018 - 6 mons ago
I have an issue with Old Navy too
Not resolved
Seen by 5 customers so far
Similar issue to 1356 others
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Timeline
GetHuman1712408 started working on this issue
Dec 7th, 2018 7:47pm