Hello, I just received my order and I am missing an item. I called customer service and...

GetHuman-jtrowbri's customer service issue with Old Navy from December 2018

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The issue in GetHuman-jtrowbri's own words
Hello, I just received my order and I am missing an item. I called customer service and they informed me that I can no longer get the item because it’s out of stock but if I want to call back when it’s in stock they’ll reorder it for me. Very disappointed with this response. I was never notified that it was out of stocked and I was charged for the item. Not my fault that someone failed to put my order together correctly. It was only an $* item so not expensive but I was hoping customer service would be a little more helpful.
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Old Navy

Customer service issue
Reported by GetHuman-jtrowbri
Dec 6th, 2018 - 6 mons ago
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Seen by 8 customers so far
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GetHuman-jtrowbri started working on this issue
Dec 6th, 2018 7:54pm