I made a cyber Monday purchase and rightfully earned $** in supercash. I selected the...

GetHuman-nurseson's customer service issue with Old Navy from December 2018

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The issue in GetHuman-nurseson's own words
I made a cyber Monday purchase and rightfully earned $** in supercash. I selected the shipping option to receive my items on Dec **th! NOT the free sweepstakes option! I received an email stating that I would be receiving ONLY PART of my order on the **th of Dec. Then as if that wasn't enough of a problem when I tried to redeem my supercash, I was unable to do so! My code kept saying invalid until about a few minutes left to check out then it applied at which point after entering all of my card information, I was told that my cart had expired and all of my items were gone, which they were not! When I tried to add them back I was told my supercash had expired! This is so completely unacceptable!
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Old Navy

Customer service issue
Reported by GetHuman-nurseson
Dec 5th, 2018 - 2 mons ago
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Seen by 7 customers so far
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GetHuman-nurseson started working on this issue
Dec 5th, 2018 8:09am