My brother had purchased a coat for my son. It did not fit, so I went to return it. Sin...
GetHuman1664535's customer service issue with Old Navy from November 2018
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The issue in GetHuman1664535's own words
My brother had purchased a coat for my son. It did not fit, so I went to return it. Since my brother had purchased it online, we wanted the return on a gift card so I could purchase another coat online in the right size. I asked an associate named Mimi if I could have the return on a gift card so I could purchase a coat I liked. She gave me an attitude and asked "what coat?" as she pulled her handheld out. I felt like she didn't trust me and didn't want to just give me the gift card. She had an attitude while she was trying to order it, as I could've done it myself at home. As she was helping me, another associate spoke to her about a customer holding on the phone. Her reply was "she hasn't been holding that long. It may seem like it, but she hasn't." When I looked at her name tag I realized she was a team lead, and it bothered me that someone in charge would act that way. It's very unprofessional. When I got the email after she ordered the coat, I realized I was charged $* more than I was suppose to because she ordered from in store than online. I didn't want to go back inside to deal with her so I drove away. I never complain to a corporate, but this lead Mimi needs to be reminded how she should act while in charge. Thank you.
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