I went to Old navy in Prosper, Tx, yesterday to return some items. The receipt I had w...

GetHuman-jswbryan's customer service issue with Old Navy from November 2018

1091 similar
0 following
Help with my Old Navy issue
Next: our robot will wait on hold for GetHuman-jswbryan to get a Old Navy rep on the line!
Always use the GetHuman Phone tocall Old Navy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-jswbryan's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jswbryan may need:
Name, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman-jswbryan's own words
trying to return a jacket ... I went to Old navy in Prosper, Tx, yesterday to return some items. The receipt I had was emailed to me. My husband had gotten checked out by the mobile device in the store. As I was returning my items, one of the items would not come up in the computer but it was on my receipt. (strange situation) Brandon, old navy employee, did an awesome job to help try to resolve the issue! I really want to give him a HUGE shout out! This could be a complaint email because the manager was NO help in trying to resolve the issue... the computer was apparently having trouble...he said,"you have to call old navy and they can tell you how to return your items." I responded with...No, this isn't my problem it's old navy's and I need you to resolve it. Through this horrible, over **min, ordeal Brandon was so calm, nice and respectful! He definitely has had customer service training. The manager on duty needs to take some training too. It ended up getting resolved after the manager went to the back and found someone else to handle the computer issue. Just want to give Brandon in Prosper, Tx., a big shoutout!
this was not my problem that the item I was returning was not coming up on the computer. It was clearly on my receipt.
the manager that was on duty needs some customer service training.**Brandon needs a huge shout out!
I have been a customer forever and spend lots of money in your store! I have and old navy card that I use every purchase.
after ** min in the store the issue was solved...
I have an issue with Old Navy too
How GetHuman-jswbryan fixed the problem
We are waiting for GetHuman-jswbryan to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Old Navy's attention and get better help faster. Tap below to get started.
Having Old Navy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jswbryan fixes it.
This email address isn't valid

Old Navy

Customer service issue
Reported by GetHuman-jswbryan
Nov 28th, 2018 - 9 mons ago
I have an issue with Old Navy too
Not resolved
Seen by 5 customers so far
Similar issue to 1091 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-jswbryan started working on this issue
Nov 28th, 2018 8:29pm