I went to Old navy in Prosper, Tx, yesterday to return some items. The receipt I had w...

GetHuman-jswbryan's customer service issue with Old Navy from November 2018

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The issue in GetHuman-jswbryan's own words
trying to return a jacket ... I went to Old navy in Prosper, Tx, yesterday to return some items. The receipt I had was emailed to me. My husband had gotten checked out by the mobile device in the store. As I was returning my items, one of the items would not come up in the computer but it was on my receipt. (strange situation) Brandon, old navy employee, did an awesome job to help try to resolve the issue! I really want to give him a HUGE shout out! This could be a complaint email because the manager was NO help in trying to resolve the issue... the computer was apparently having trouble...he said,"you have to call old navy and they can tell you how to return your items." I responded with...No, this isn't my problem it's old navy's and I need you to resolve it. Through this horrible, over **min, ordeal Brandon was so calm, nice and respectful! He definitely has had customer service training. The manager on duty needs to take some training too. It ended up getting resolved after the manager went to the back and found someone else to handle the computer issue. Just want to give Brandon in Prosper, Tx., a big shoutout!
this was not my problem that the item I was returning was not coming up on the computer. It was clearly on my receipt.
the manager that was on duty needs some customer service training.**Brandon needs a huge shout out!
I have been a customer forever and spend lots of money in your store! I have and old navy card that I use every purchase.
after ** min in the store the issue was solved...
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Old Navy

returns
Customer service issue
Reported by GetHuman-jswbryan
Nov 28th, 2018 - 9 mons ago
I have an issue with Old Navy too
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GetHuman-jswbryan started working on this issue
Nov 28th, 2018 8:29pm