My daughter is an employee of Old Navy and recently visited Canada during Thanksgiving...

GetHuman1629099's customer service issue with Old Navy from November 2018

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My daughter is an employee of Old Navy and recently visited Canada during Thanksgiving. We shopped at Old Navy in the Devonshire mall and purchased a few items. After returning to Michigan she noticed she needed a size exchange for a dress that was purchased. Her store has the correct size, but they could not exchange it because she purchased it in Canada. She was told by her manager that she needs corporate approval that she can exchange it. Her name is Madison Fair and she works at the Troy Old Navy location. Please let us know her options.
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Old Navy

Customer service issue
Reported by GetHuman1629099
Nov 26th, 2018 - 10 mons ago
I have an issue with Old Navy too
Fixed
Seen by 2 customers so far
Similar issue to 989 others
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Timeline
GetHuman1629099 started working on this issue
Nov 26th, 2018 5:40pm
GetHuman1629099 confirmed the issue is fixed. Hooray!
Nov 26th, 2018 5:42pm