We were at the Old Navy on Black Rock Turnpike in Fairfield, CT yesterday ***** at appr...

GetHuman-cmagch's customer service issue with Old Navy from November 2018

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The issue in GetHuman-cmagch's own words
We were at the Old Navy on Black Rock Turnpike in Fairfield, CT yesterday ***** at approximately **:** p.m. The store was not crowded at all. My daughter wanted to buy a pair of black booties that were **% off but they did not have her size. The salesperson on the floor told her that they could order them at the counter. We had several other items we were purchasing as well. The cashier said she had to have the supervisor do it. There was no one in line neither ahead of us nor behind us at the time. The supervisor refused to order them for us telling us we had to "come back on Monday as per store policy". I said we were unable to do that, the store was not crowded and I didn't understand why. She then abruptly said "policy" and walked away. I then noticed she was standing around talking with two other supervisors(?) during our whole checkout process. I am assuming the "policy" is set because it was Black Friday, but the store was nearly empty, she clearly had time to talk to other associates and the right thing to do for the customer was to help us. She chose not to. The booties are no longer **% off and I am really disgusted with the treatment she gave us and would like to know why.
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Old Navy

Customer service issue
Reported by GetHuman-cmagch
Nov 24th, 2018 - 10 mons ago
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GetHuman-cmagch started working on this issue
Nov 24th, 2018 2:16pm