Hi There, **I have been buying from old navy the moment I was pregnant. My husband trav...

GetHuman-seyimomo's customer service issue with Old Navy from November 2018

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The issue in GetHuman-seyimomo's own words
Hi There, **I have been buying from old navy the moment I was pregnant. My husband travelled to Dallas and bought a lot of clothes (Fall*Winter) for my toddler. **% of the clothes fit while just about * of them didn’t, this was from almost ** items, shoes included. **I tried returning this items to the nearest old navy, portofino shopping center (Shenandoah, Tx). **Let’s just start by saying I am a grown adult and I have never been that humiliated, the customer service guy (TONY), was so rude, so rude I had to ask him if he didn’t like his job. He literally threw the clothes I wanted to return almost on me, I am certain there are cameras there..**He kept rolling his eyes and signing at every single question I asked him. I was almost o tears, I couldn’t bring myself to his level by being rude so I just kept cool and smiled. **He needs to be relived of his job or Old Navy will keep losing customers at that branch (store). **I will be going to another store and never step foot in that place again.. **This isn’t a good representation or face of Old Navy.. Tony is a very very bad staff.**And I left the same way I came in, not one single problem solved.**Thank you.

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Old Navy

Customer service issue
Reported by GetHuman-seyimomo
Nov 9th, 2018 - 4 years ago
Not resolved
Seen by 30 customers so far
Similar issue to 660 others
0 customers following this


GetHuman-seyimomo started working on this issue
Nov 9th, 2018 11:02pm