I am a cardholder with old navy and use the old navy app for all my shopping. Just rece...

GetHuman1522848's customer service issue with Old Navy from November 2018

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The issue in GetHuman1522848's own words
I am a cardholder with old navy and use the old navy app for all my shopping. Just recently I had an entire cart full of items to purchase, about $*** worth. I entered all my information and credit card number then proceeded to check out and the app displayed a spinning wheel and then my cart went empty. No conformation of my purchases, nothing. Frustrated I shut down the app and tried again this morning. My cart is still empty, I have no confirmation email of my intended purchases and now the majority of the items I was interested in buying are out of stock. I have bought from old navy for quite some time and really enjoy the high quality and variety but I am frustrated and now unmotivated to shop with you if I am going to lose my entire cart. I would really like the old navy app to be explored and corrected for future customers to use. As far as my Christmas presents, I guess I am out of luck. :(
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Old Navy

Customer service issue
Reported by GetHuman1522848
Nov 8th, 2018 - a yr ago
I have an issue with Old Navy too
Not resolved
Seen by 3 customers so far
Similar issue to 629 others
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Timeline
GetHuman1522848 started working on this issue
Nov 8th, 2018 12:44pm