I am a cardholder with old navy and use the old navy app for all my shopping. Just rece...

GetHuman1522848's customer service issue with Old Navy from November 2018

7 views | 629 similar | 0 following
Help with my Old Navy issue
Next: our robot will wait on hold for GetHuman1522848 to get a Old Navy rep on the line!
Always use the GetHuman Phone to call Old Navy. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman1522848's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman1522848 may need:
Name, Order number, Billing address, and Email address on the account (if applicable)
The issue in GetHuman1522848's own words
I am a cardholder with old navy and use the old navy app for all my shopping. Just recently I had an entire cart full of items to purchase, about $*** worth. I entered all my information and credit card number then proceeded to check out and the app displayed a spinning wheel and then my cart went empty. No conformation of my purchases, nothing. Frustrated I shut down the app and tried again this morning. My cart is still empty, I have no confirmation email of my intended purchases and now the majority of the items I was interested in buying are out of stock. I have bought from old navy for quite some time and really enjoy the high quality and variety but I am frustrated and now unmotivated to shop with you if I am going to lose my entire cart. I would really like the old navy app to be explored and corrected for future customers to use. As far as my Christmas presents, I guess I am out of luck. :(

GetHuman1522848 did not yet indicate what Old Navy should do to make this right.

How GetHuman1522848 fixed the problem

We are waiting for GetHuman1522848 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Old Navy's attention and get better help faster. Tap below to get started.
Having Old Navy issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1522848 fixes it.
This email address isn't valid

Old Navy

Customer service issue
Reported by GetHuman1522848
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 629 others
0 customers following this


GetHuman1522848 started working on this issue
Nov 8th, 2018 12:44pm

Moving? Compare and Schedule Free.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians