Today I was shopping at the old navy in manassas, va. If you use your old Navy credit c...
GetHuman1484831's customer service issue with Old Navy from November 2018
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The issue in GetHuman1484831's own words
Today I was shopping at the old navy in manassas, va. If you use your old Navy credit card, you get **% off your purchase. However, some items were on sale in the store for more than **% off. For example, boys long sleeve tees were on sale for $*, so I bought several of them. After purchasing my items, I noticed I was charged $*.** for the shirts that said they were on sale for $*. When I asked the cashier about it the manager said the **% automatically overrides any sales going on and charges you the **% price, even if it's more than the sale price. I had asked about that before buying my items and was told I would be given whichever price was better. I do not understand why card holders would be charged more than the sale price. I thought having an old Navy credit card was supposed to give you perks? It's not a perk to pay more. In order to get the sale price I had to return each item and then purchase them without the **% off. It's ridiculous that the system is set up like this and does not make me want to shop at old navy.
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