Today I was shopping at the old navy in manassas, va. If you use your old Navy credit c...

GetHuman1484831's customer service issue with Old Navy from November 2018

Help with my Old Navy issue
The issue in GetHuman1484831's own words
Today I was shopping at the old navy in manassas, va. If you use your old Navy credit card, you get **% off your purchase. However, some items were on sale in the store for more than **% off. For example, boys long sleeve tees were on sale for $*, so I bought several of them. After purchasing my items, I noticed I was charged $*.** for the shirts that said they were on sale for $*. When I asked the cashier about it the manager said the **% automatically overrides any sales going on and charges you the **% price, even if it's more than the sale price. I had asked about that before buying my items and was told I would be given whichever price was better. I do not understand why card holders would be charged more than the sale price. I thought having an old Navy credit card was supposed to give you perks? It's not a perk to pay more. In order to get the sale price I had to return each item and then purchase them without the **% off. It's ridiculous that the system is set up like this and does not make me want to shop at old navy.
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Old Navy

Customer service issue
Reported by GetHuman1484831
Nov 4th, 2018 - a mon ago
I have an issue with Old Navy too
Fixed
Seen by 3 customers so far
Similar issue to 506 others
0 customers following this
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Timeline
GetHuman1484831 started working on this issue
Nov 4th 7:06pm
GetHuman1484831 indicated the issue is not fixed yet.
Nov 5th 7:47pm